Nathan Dodd Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

Unified Communications Lead on Avaya Aura Upgrade Project. Currently in In HBF I am the UC technical lead of the implementation of an upgrade of the communication suite to Avaya Aura 10.2 covering back office users and contact centre agents.the technical delivery of upgrade project, from planning and design to implementation. My primary duties include.

New South Wales, Australia

Australia

- Assist team during operational support issues and incident management- Escalation point on all items for support team, UC Platform and end device hardware- Ensure solutions and relayed to fit the partners needs from delivery of the solution through to ongoing support- Review technology performance and provide recommendations for improvements- Maintain.

New South Wales, Australia

- Assist team during operational support issues and incident management- Escalation point on all items for support team, UC Platform and end device hardware- Ensure solutions and relayed to fit the partners needs from delivery of the solution through to ongoing support- Review technology performance and provide recommendations for improvements- Maintain.

New South Wales, Australia

System's Engineer on government rail project.

New South Wales, Australia

− Lead Avaya product development for business. − Create and maintain technical support bulletins for technical, project management and service and installation teams on Avaya IP Office product suite. − Troubleshooting and diagnostics of service-related issues, from products to delivery.− Provide specialist technical support to technical and sales teams..

Sydney, New South Wales, Australia

• Commander Sydney North is a Telecommunications providor that supplies business with all telecommunications requirments inlcuding lines, NBN, phone systems legacy and cloud.RESPONSIBILITIES: Technical.
• Lead engineer for technical design and implementations of PABX systems and associated networking configuration soft and hardware of Avaya and Panasonic branded.
• Work with sales team on demonstrations of all systems to potential customers and taking the lead in the sales meeting on all hardware and technical questions and knowledge transfer.
• Contributing to business improvement on technical deliviery and support mechanism post install for future maintenace and service

Australia

Nexgen Australia supplies traditional telephony products as on premise PABX also cloud solution and provisioning and carriage of SIP services.Nexgen cover all Australian cities metropolitan and regional areas for Telephony, CCTV, Copiers and Line Carriage.Roles and Tasks− Development and training of 18 in house technicians Australia wide, and installation.

North Sydney

• Cititel Telephone Systems is a Telecommunications company that works with businesses to build the best fit solutions for all required telephony and IT needs local and abroad. RESPONSIBILITIES: Projects & Service.
• Lead engineer for technical design and implementations of PABX systems and associated networking configuration soft and hardware predominantly Avaya branded.
• Work with sales team on demonstrations of all systems to potential customers and taking the lead in the sales meeting on all hardware and technical questions and knowledge transfer.
• Project management utilizing Prince 2 methodology of all implementations, building and writing pre and post install Site operations, As built documents training and walk through guides.
• Performing service delivery management duties by overseeing the team and building and implementing procedures based on the customer. This leading to higher satisfaction from customer side and increase on job completion.
• Contributing to business improvement on service delivery with customer interaction / satisfaction, introducing service team policies and procedures whilst currently working alongside the team on the website re design.

Sydney, Australia

RESPONSIBILITIES: Operations and Project ManagementTECHNOLOGIES: Verint, NICE, BT Trading Systems, Avaya,CiscoMy primary role for Haight Street Consulting was Site Operations Manager for BT on Macquarie Bank site. This role was a very rewarding position working as an Operations and project manager allowing me to enhanced my management and communications.

Sydney, Australia

RESPONSIBILITIES: PABX Design and delivery,Service ManagementTECHNOLOGIES: AVAYA, ShoreTel, Samsung, AlcatelDesign and implementation of Avaya, Samsung, Alcatel and ShoreTel PABX infrastructure on all sizes with multi site being my focus, with high design and planning input. A role Learnt with great depth and enjoyed whilst at Reliance was the solution.

Sydney

• Telecommunications Consulting and Solutions ServicesDigital Consulting supplied services to carriers on site auditing, design and roll-out projects for telecommunications carriage upgrades and migrations.Main role at.