Nathan Dodd Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Unified Communications Lead on Avaya Aura Upgrade Project. Currently in In HBF I am the UC technical lead of the implementation of an upgrade of the communication suite to Avaya Aura 10.2 covering back office users and contact centre agents.the technical delivery of upgrade project, from planning and design to implementation. My primary duties include coordinating with various stakeholders, managing vendor relationships, working with internal parties to enable integration of telecoms platform to network components i.e. AD, INTUNE MDM, SMTP, SNMP etc... Avaya Aura Suite - 10.2 - ASBCE - Communications Manager (CM) - System, Manager (SMGR) - Session Manager (SM) - Avaya Aura Media Server (AAMS) - Call Management Server (CMS) - Call Back Assist (CBA) - Avaya Messaging (AM) - Avaya Aura Device Services (AADS) - Utility Server (US) - Avaya Control Manager (ACM) - Application Enablement Services (AES) - Avaya Breeze - Widget Server - Proactive Outreach Manager (POM) - Workspaces for Elite (WSfE) - WorkplaceAvaya Workforce Engagement - 15.2 - ACRA - Forecast & Scheduling - Speech analytics and Transcription - Mobile Gateway ServerMicrosoft Products - Intune - MDM - Project - Office Suite (Word, Excel, PowerPoint) - Active DirectoryDocumentation - Confluence and JIRA - Solution and architecture documents (SAD & SOD) - Schematic diagrams of Avaya infrastructure - Full Avaya Aura and WFE solution diagram - Meeting minutes and documentation - Change documentation

New South Wales, Australia

Australia

- Assist team during operational support issues and incident management- Escalation point on all items for support team, UC Platform and end device hardware- Ensure solutions and relayed to fit the partners needs from delivery of the solution through to ongoing support- Review technology performance and provide recommendations for improvements- Maintain productive engagement relationships with relevant business areas, stakeholders developers and suppliers- Proactive maintenance on UC platform at provider level for supply to partners

New South Wales, Australia

- Assist team during operational support issues and incident management- Escalation point on all items for support team, UC Platform and end device hardware- Ensure solutions and relayed to fit the partners needs from delivery of the solution through to ongoing support- Review technology performance and provide recommendations for improvements- Maintain productive engagement relationships with relevant business areas, stakeholders developers and suppliers- Proactive maintenance on UC platform at provider level for supply to partners

New South Wales, Australia

System's Engineer on government rail project.

New South Wales, Australia

− Lead Avaya product development for business. − Create and maintain technical support bulletins for technical, project management and service and installation teams on Avaya IP Office product suite. − Troubleshooting and diagnostics of service-related issues, from products to delivery.− Provide specialist technical support to technical and sales teams. - Avaya IP office- Cisco Webex− Panasonic NS and NSX series PABX− NEC SV2100, 8100 and 9100 PABX− Broadsoft− Carrier based applications (Frontier) for AAPT and Engin− DreyTek firewalls and routers− Microsoft products (MS Project, Visio, Excel, Word, Power Point, Outlook, OneDrive)

Sydney, New South Wales, Australia

Commander Sydney North is a Telecommunications providor that supplies business with all telecommunications requirments inlcuding lines, NBN, phone systems legacy and cloud.RESPONSIBILITIES: Technical ImplementationTECHNOLOGIES: Avaya, Panasonic, LG, Broadsoft cloud, Samsung, XIMA Chronicall, O365, Microsoft Products and ApplicationsSPECIALTIES: Technical Delivery, Customer engagement. Sales and service supportResponsibilities at Commander:• Lead engineer for technical design and implementations of PABX systems and associated networking configuration soft and hardware of Avaya and Panasonic branded.• Work with sales team on demonstrations of all systems to potential customers and taking the lead in the sales meeting on all hardware and technical questions and knowledge transfer. • Contributing to business improvement on technical deliviery and support mechanism post install for future maintenace and service

Australia

Nexgen Australia supplies traditional telephony products as on premise PABX also cloud solution and provisioning and carriage of SIP services.Nexgen cover all Australian cities metropolitan and regional areas for Telephony, CCTV, Copiers and Line Carriage.Roles and Tasks− Development and training of 18 in house technicians Australia wide, and installation third party contractors.− Identifying and developing training plans for skill gaps on technical and project management teams− Design and implement training plans for technical and end user.− Create and maintain technical documentation from guides to project documentation for service and install teams.− Point of escalation for faults team on technical and carriage issues through to rectification.− Establish and maintain relationships with vendors, customers and third-party providers.− Ensure technicians are meeting deliverables by assigning goals.− Engage with service team to improve service level quality and performance of team.− Troubleshooting and diagnostics of service-related issues, from products to delivery.− Work with scheduling team on job allocation and priority of service technicians and install contractors.− Provide specialist support and management to service and project teams on delivery of tasks and installations.Technologies− Panasonic NS and NSX series PABX− NEC SV2100, 8100 and 9100 PABX− Broadsoft− Carrier based applications (Frontier) for AAPT and Engin− DreyTek firewalls and routers− Microsoft products (MS Project, Visio, Excel, Word, Power Point, Outlook, OneDrive)− LeadMaster CRM.

North Sydney

Cititel Telephone Systems is a Telecommunications company that works with businesses to build the best fit solutions for all required telephony and IT needs local and abroad. RESPONSIBILITIES: Projects & Service Management | Technical Design and ImplementationTECHNOLOGIES: Avaya, Panasonic, Samsung, XIMA Chronicall, GApps, O365, Microsoft Products and ApplicationsSPECIALTIES: Project Management, Service Delivery & Management, Multi site, Pre and Post Sales, Technical implementation and training, Network Design VLAN configuration and routing and switching.Responsibilities at Cititel:• Lead engineer for technical design and implementations of PABX systems and associated networking configuration soft and hardware predominantly Avaya branded.• Work with sales team on demonstrations of all systems to potential customers and taking the lead in the sales meeting on all hardware and technical questions and knowledge transfer. • Project management utilizing Prince 2 methodology of all implementations, building and writing pre and post install Site operations, As built documents training and walk through guides. • Performing service delivery management duties by overseeing the team and building and implementing procedures based on the customer. This leading to higher satisfaction from customer side and increase on job completion rate on first pass on business side.• Contributing to business improvement on service delivery with customer interaction / satisfaction, introducing service team policies and procedures whilst currently working alongside the team on the website re design project and all social media setup and rules on the information being deployed across these platforms.

Sydney, Australia

RESPONSIBILITIES: Operations and Project ManagementTECHNOLOGIES: Verint, NICE, BT Trading Systems, Avaya,CiscoMy primary role for Haight Street Consulting was Site Operations Manager for BT on Macquarie Bank site. This role was a very rewarding position working as an Operations and project manager allowing me to enhanced my management and communications skills in a high demanding position whilst allowing me to expand my technical skills into voice recording and trader dealing systems. Whilst my role was site operations manager, through the skills I obtained onsite and instructor lead training allowed me to become the primary contact on the Verint V10 voice recording platforms to Macquarie Bank and BT at the technical level.o On site manager acting as direct contact to Macquarie bank.o Relationship building between BT and Macquarie bank managemento Project Management of the installations of new voice recording platform on Manila location.o Service delivery management of upgrading and patching of all in place voice recording platforms.o Management of daily/weekly tasks to service teamo Site documentation design and implement of site operations manuals and as built documentation.o Technical documentation writingo Write daily walk through guides on technical and management systems for service team.o Primary contact for all requests and technical information on Verint V10 and V11 voice recording platforms located on Macquarie Bank sites.

Sydney, Australia

RESPONSIBILITIES: PABX Design and delivery,Service ManagementTECHNOLOGIES: AVAYA, ShoreTel, Samsung, AlcatelDesign and implementation of Avaya, Samsung, Alcatel and ShoreTel PABX infrastructure on all sizes with multi site being my focus, with high design and planning input. A role Learnt with great depth and enjoyed whilst at Reliance was the solution design of single and multi site platforms across networks with redundancy requirements. A couple of standouts achievements for myself during my time at Reliance was being the lead engineer on on the migration of McGrath Real Estate head office and branches from the Avaya InDEX platform into the IP Office suite and further being the main point of contact for the McGrath sites on all PABX related queries, issues and advice. .I was fortunate enough during my role at Reliance to be the lead engineer of a ShoreTel implementation into a city council chambers. On this project I was heavily involved in the sales process and into the technical design,and implementation of this PABX delivery and completing training of all users on the handsets and all CTI components deployed into this site. On completion of the installation my role was the the lead service engineer and first point of contact for the council chambers.This install is a standout accomplishment on a personal level being very rewarding as working to strict tight time frames to ensure the council had no business hour downtime and producing a product above expectations for the business.Along with highlighted, I successfully implemented multiple site projects on the Alcatel and Samsung PABX platforms from the sales and design onto implementation with writing and supplying supporting user and technical documentation and completing technical knowledge transfer to management teams of their product suite.

Sydney

•Telecommunications Consulting and Solutions ServicesDigital Consulting supplied services to carriers on site auditing, design and roll-out projects for telecommunications carriage upgrades and migrations.Main role at Digital was to audit customers telecommunications services and onto the design, build and implement the solution for the upgrade of the customers telecommunications carriage services.Customers dealings were centralized around multi location companies from town to town and state to state. This role enabled me to move throughout Australia depending on the location of the customers offices and at times for several months for the entirety of the project to completion.