NE Vendor of MSCC. W-2 from Bell Integrations.• Resolve technical incidents for healthcare professionals across various systems and platforms, including Healthcare Information Systems, Adobe, SharePoint, and OS-related issues.• Utilize Active Directory group policies for a workforce of 120,000+ employees.• Collaborate with engineering teams to address issues in networking, systems, and application environments.• Simulate and troubleshoot system challenges, providing recommendations for adjustments.• Address complex issues escalated from the Amelia Artificial Intelligence platform.• Manage 269% queue volume relative to analyst team average (~6% total volume on 46-man team year-to-date).

• Attained PHDC certification, ranking in the top 2% of alumni and becoming the 11th individual to do so. Successfully completed a 24-hour hands-on system exploitation exam, employing a boot-to-root approach on both Windows and Linux machines, based on the OSCP model.• Proficient in preparing comprehensive pentest reports, including executive summaries, findings summaries, significant findings, scan results, test summaries, and risk calculation metrics. Demonstrates familiarity in utilizing tools like Wireshark, DirBuster, Nessus, Nmap, Burp Suite, Searchsploit, and Metasploit.• Leveraged ATT&CK framework to comprehend cyber kill chains and threat groups.• Exposed to managing the lifecycle of certificates, including SSL certificates, and handled access controls on Windows server and Linux. Successfully responded to and mitigated security incidents. Exposed to implementing secure network designs, secure network addressing services, VPNs, SSH server configurations, endpoint protection, and PowerShell security.• Conceptual Understanding: Grasp of key concepts such as OWASP Top 10, PTES, MITRE ATT&CK, Ghidra, JP 3-12, Information Security, PII, PHI, and ethical responsibilities associated with cybersecurity professionals.

Contribute to the success of the plant by providing maintenance/engineering leadership for plant operation. Responsibilities include: cost efficiency, continuous improvement on processes, service, and safety for an entire business unit on shift. 30+ technician direct reports.• Supervised and mentored 30+ hourly skilled labor employees in a manufacturing environment.• Developed training programs for new and existing roles.• Hiring Manager during a cultural shift, enhancing overall talent to align with the company's direction.• Maintenance Supervisor for a business unit, netting +8.15% true efficiency and 122.94% year-over-year index.• Coached the 2020 TPM Breakdown Analysis team, achieving a 41.18% increase in the audit scorecard YTD. • Temporarily served as a Settlement Administrator due to COVID-19 health complications. Transitional overlap in experience with the chronologically later listed role.

Responsible for the direction, coordination, implementation, and execution of the electrical program, and the control and completion of any associated projects, while remaining aligned with the strategy, commitments, and goals of the organization. Duties performed included but not limited to:• Introduced safety protocols across the workflow, leading to 100% elimination of safety incidents.• Deployed the 5S methodology in inventory control to significantly enhance team member productivity and remove inventory wastage and process variations, resulting in a 72% reduction in average customer wait time.• Managed maintenance readiness for two nuclear power plant overhaul initiatives and oversaw the administration of more than 1500 maintenance projects as the CMMS Administrator.

Played a role in monitoring and coordinating plant operations, as well as supervising the work activities of personnel. As a plant supervisor, I oversaw the completion of plant projects by planning for, coordinating manpower and equipment, and addressing any maintenance needs. Apart from possessing advanced level operational and maintenance knowledge, a proper understanding of management principles and practices was needed.• Provided guidance, counseling, and performance assessments for a team of over 60 salaried employees. • Developed and conducted technical and ethical training for a department of 385 employees on a quarterly basis. • Effectively conveyed plant conditions daily as an outgoing supervisor to a 24-member incoming leadership team and subsequently to a shift team ranging from 70 to 100 members in a group setting.• In the role of a senior system engineer, instructed and mentored junior system engineers, ensuring adherence to standard operating procedures for plant operations in both normal and emergency situations.• Managed quarterly maintenance scheduling, weekly task delegation, and daily on-site supervision, resulting in over 2000 high-quality maintenance outcomes that supported organizational goals and promoted continuous improvement.

Performed advanced electrical distribution operations and applied advanced level maintenance practices to electrical distribution systems, electrical generators, motors and controllers, lighting systems, alarm and indicating systems, machinery vibration analysis equipment, throttle control systems, and other electrical and electronic support equipment.• Employed risk management strategies to safeguard process systems and equipment.• Analyzed 1800 data points daily, ensuring operational efficiency.• Detected and mitigated potential risks through data analysis in a dual-plant system.• Preserved a harmonious electrical distribution in a dual-plant system operating simultaneously as per established operating protocols.