Refinitiv, an LSEG business, is one of the world’s largest providers of financial markets data and infrastructure. Serving more than 40,000 institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets. Our 160-year Reuters heritage of integrity enables customers to make critical decisions with confidence, while our unique open platform, best-in-class data, and cutting-edge technology bring greater opportunity to our customers. By advancing our customers, we drive progress for the entire financial community.Visit refinitiv.com. Join our community on LinkedIn (refini.tv/linkedin) and Twitter (refini.tv/twitter)

Responsibilities : - Sales and account strategy - Participate in developing technical account strategy with Accounts Managers Pre and Post sales support for providing technical solution.- Work closely with Client Specialists and Sales Specialists to provide pre-sales support and project scoping. - Promote value added solution services. - Support achievements of goal for Strategic Targets. - Keep clients updated on Thomson Reuters technologies and product roadmaps and ascertain potential prospects for future sales. - Provide cost estimates of technical activities for quotation purposes. Technical and service- Provide expert technical advice to clients and internal customers. - Accountable for analyzing, documenting and communicating internally client/partner's technical infrastructure.-Proactive regular meetings with clients to review infrastructure requirements, systems capacity, service quality, service issues, satisfaction with technical services and keeping clients informed of progress of any promised actions or remedies. Focus on high levels of customer satisfaction. - Provide the technical interface to clients during problem resolutions including keeping clients informed of progress and remedial actions being taken. - Provide feedback from clients to internal support groups on service expectations and service performance perceptions, capability issues and enhancement ideas..- Take the lead escalation point for either Client or Thomson Reuters internal group. - Monitor and drive Global Service Level Agreement performances where applicable. - Support beta testing by identifying suitable sites and gather beta feedback.