Nathan Vickers Email & Phone Number

Colorado Springs, Colorado, United States

Provided direct end-user support to the department’s internal and external users with regards to a very wide variety of IT-related issues. Worked with external entities to ensure continued operation of A/V equipment and RingCentral phone systems. Troubleshot office copiers and printers. Performed maintenance on various systems including Active Directory and print servers. Assisted external and internal users with various website-related issues, escalating as necessary to website developer team. Assisted in new-hire onboarding by creating necessary account details, licenses, and provisioning phone numbers as needed. ● Planned and executed a Windows 11 migration project for all internal users.● Responsible for all externally facing tickets.● Oversaw the successful operation of AV equipment during meetings with top leadership and oversight committees/boards. ● Assisted in the network setup of an entire production floor for a new building. ● Performed Regression Testing as part of a website publish schedule as needed. ● Assisted in the planning and implementation of per-user MFA for all internal users.

Salt Lake City, Utah, United States

Assigned and maintained phone number inventory as part of a global team dedicated to phone provisioning. Assisted users of various phone systems with issues pertaining to call forwarding, routing, voicemail, and provisioning. Coordinated with various teams both internally and externally to facilitate various processes. Engaged and owned the process of mobile device procurement, provisioning, and delivery. Shared knowledge of various troubleshooting methods. Identified and reported issues to the appropriate teams. ● Familiarized myself more thoroughly with the Cisco Unified Call Manager and its functionality. ● Learned about phone provisioning within the space of IPC Unigy. ● Learned new tasks and processes, and subsequently trained the entire global team on how to perform them.

Draper, Utah

Installed and configured software and computer systems. Troubleshot and resolved issues with software or hardware. Walked colleagues or clients through steps to help them resolve their technical problems. Maintained procedures and reports that provided technical support to the entire organization. Analyzed records to spot underlying trends and potential issues. Supported the implementation of new solutions or applications. Assisted with password or login problems. Tested, evaluated, and made decisions about new technology for the business.● Integrated Skype for smoother transition during merger between EMC and Dell.● Directly hired to Dell following contract period.● Built and maintained rapport with several local and out-of-state employees.● Executed various IT projects including: ○ New-Hire assistance ○ Network hardware troubleshooting ○ Deployment of updated software to building resources ○ Mass replacement of equipment and peripherals ○ Event hosting and organization/company representation● Worked collaboratively in a small team of four to support two site and their workers.● Established working relationships with 3rd-party vendors.

Salt Lake County, Utah, United States

● Troubleshooting of various Mac and Windows computers.● Hardware troubleshooting for printers, desktops, laptops, networking equipment, and peripherals.● Device setup and peripheral placement per customer requirements for events and other occasions.

Salt Lake City, Ut

● Active Directory administration.● Handled phone calls and emails for IT Support Tickets.● Assisted users with remote access through Citrix and Cisco systems.● Worked with mobile devices on multiple platforms, IOS and Android, for system and remote access.● Worked with PIV security cards and security certificates for system and application access.● Security clearance in process.