Natalie Roos Email & Phone Number

Auckland, New Zealand

Cape Town Area, South Africa

• Managing and leading a team of administrative and teaching personnel.• Managing of all projects from inception to completion.• Strategic planning and implementation of project related events in accordance with the Department of Education. • Conducting daily scrum meetings for effective coordination between team members and general staff meetings discussing flaps and handlings, general business and production.• Managing all human resource management tasks and procedures including recruiting, employment terminations, succession planning, contracts, all types of leave, petrol allowances and salary calculations. • Writing of termly reports to the NPO’s donors providing a holistic overview of progress, results and future planning.• Attending and networking at conferences and workshops to benchmark the NPO’s efforts and to find innovative practices in order to stay competitive.• Responsible for delegating and conducting quality assessments on public relations and marketing material as well as any other communication sent to the public. • Creating and promoting digital content to assist teachers and students during their studies.• Liaising with current and potential donors to sustain long-term relationships and build new partnerships in order to expand the projects and to broaden the NPO's scope of impact. • Responsible for delegating the overall maintenance, upgrades and housekeeping of the premises.

Rondebosch

Lecturerd in Management and Leadership for the part-time Hons BCom group and People Management for undergraduate students studying Hospitality. Currently lecturing Hons Bcom in Contemporary Management and Innovation.

Stellenbosch

Lecturing modules: Governance, Macro Development Frameworks for South Africa, Orientation to Development, Society and State as well as Public Management strategies. Tutoring of Honours’ students (Local Governance) and evaluating and marking assignments and other assessments of executive programmes and short courses of the School of Public Leadership such as Strategic Thinking, Leadership, Innovation and Change Management.

Stellenbosch University, Bellville Park Campus, Bellville, Cape Town

- Planning and successful execution of academic and cultural exchanges as well summer schools for international delegates to South Africa and liaising with senior management of institutions and organisations on logistics, administration and arrangements. - Member of the task teams for municipal monitoring and evaluation, community-based project interventions and breakfast discussion series on Constitutional rights in partnership with the FW de Klerk Foundation and the Konrad-Adenauer-Stiftung. - Co-ordinating conferences and workshops for the School of Public Leadership in partnership with the Western Cape Government and the Hanss-Seidel-Stiftung. - Supervising international interns on project related tasks and research assignments.- Creating, implementing and sustaining MOOC – Massive Open Online Course for students studying towards a certificate in good citizenship. - Co-facilitating on courses in South African Government Structures and Citizenship presented to International students by the Frederik van Zyl Slabbert Institute. - Managing the administration of all aspects of the Senior Management Development Programmes for senior government officials in both Namibia and South Africa.- Participating in research projects such as the Mapping Project for the National Development Plan and on short courses and community building. - Facilitating and administrating a series of programmes for senior women officials in government in South Africa.

Cape Town, Greenpoint

• Co-coordinating the reservation system by responding to telephonic and electronic bookings, spacing the booking times in appropriate slots, resulting in a well organized dinner service.• Handling of Costumer complaints and requests in a professional manner to ensure the Company’s reputation is promoted at all times.• Effectively running the evening service by managing the waiters, other staff members and kitchen to front of house operation.

Greenpoint

• Effectively managing the Front of House stock, by constantly keeping record of stock coming in and stock being sold via manually counting and using an electronic stock take program.• Calculating the Cash up for the day by processing each waiter's individual cash up and comparing the information to the Micros program’s balance sheet, creating a debit/credit sheet displaying net sales, credit cards, cash and tips received for the business day. • Capturing raw data from invoices, wage figures and food + beverage sheets to process on a weekly prime cost sheet, resulting in accurate display of figures of income and expense for record keeping and strategic planning.• Assessing the standard and skill of a new staff member by conducting an interview consisting of questions from a formal take on sheet to provide the company with details and references in order to appoint this person in a position. • Constantly updating all staff information regarding HR related matter for accurate calculation of salary and presentation on payslips. • Co-coordinating the reservation system by responding to telephonic and electronic bookings, spacing the booking times in appropriate slots, resulting in a well organized lunch and dinner service.• Managing the cash flow on premises by keeping record of all incoming revenue, expenses and banking at minimal times to prevent unnecessary banking expenses.• Assisting the Owner in formulating response letters to clients requesting quotations and assistance when planning functions and Wine events at the Restaurant by writing cohesively, making sure we are catering for their specific needs resulting in client satisfaction and an increase demand for our venue.• Assisting the Head Chef in admin tasks by following up on Kitchen stock orders, keeping track of kitchen staff hours, writing up of food costs and providing feedback from FOH.• Updating of Social Media platforms such as Facebook and Twitter to keep the public informed.

Cape Town Area, South Africa

Act as an extra on various media shoots for national/international production houses. I've worked in commercials such as OUTsurance, KFC, Tiger and ITV.

Cape Town Area, South Africa

• Coordinate the reservation system, incorporate manual and electronic bookings so that all reservations are captured accurately, organised and confirmed in a systematic order of arrival and seating number, resulting in a well orchestrated service by the team, which attracts excellent feedback from customers.• Organise and manage an effective seating plan, delegate relevant tasks and motivate waiters in their specific sections to stay focused, provide excellent customer service and eliminate any potential problems, personally memorise name/bookings in order to greet each customer by name ensuring a very personal and efficient service.• Manage the creation of each evening menu by gathering accurate descriptions from kitchen and bar staff, which also focuses their attention to obtain required ingredients, resulting in the presentation of an accurate and inviting menu to entice customers.

Cape Town Area, South Africa

Freelance promoter for Green Mamba Holdings. Conducting tastings at various stores such as Spar Tops, Pick 'n Pay. Working at events such as the Good Food and Wine Show 2013.

India

Cheering for the Mumbai Indians in the DLF IPL #5. - Worked in a fast pace environment under pressure from different stake holders. - Committed to a contract where high professionalism was key when dealing with Media and international exposure to ensure the protection of a a World famous Brand name's reputation.- Followed strict rules and conducts when living in a other country with strong culture and religious beliefs to ensure the respect of the people.

Somerset West Area, South Africa

• Accumulated new clients who could potentially benefit from our service by marketing our company via telephonic conversations explaining core concepts of the business resulting in client interest and setting up of meetings for further quotation. • Translated information from client to manager through writing thorough reports and completion of standardize forms resulting in the successful confirmation of signing a new client that would benefit from our service.

Stellenbosch

• Assed the credibility of each client by conducting a thorough interview comprised of a session of in-depth questioning that would test the client’s ability to be match with job opportunities on our database and result in serving the needs of surrounding companies in need of employees.• Administrated the process of a client’s application for a job through assessing CV’s by confirming information and comparing documentation resulting in the successful filing of an application to be viewed by our client base as well as other companies.• Compiled a meaningful research project by interviewing clients from the organisation, allocating resources through involving the co-operation of surrounding organisations resulting in ideas and solutions meaningful for the production of the organisation.• Presented a well structured research report to the organisation through doing comprehensive research within and around the organisation regarding their client’s needs in relation to the surrounding community resulting in a set a of data which could assist the organisation to improve and accelerate.

Stellenbosch

• Assisted first year Students to bridge the transformation period from school to University by creating a meaningful orientation period filed with activities, tasks and challenges to successfully build relationships and feel comfortable in their new environment and lifestyle.• Organized and coached the mentors to be leaders and role models for their group of students by conducting conversations where real life situations and problems are discussed and solutions are given so they can provide advice and guidance with certainty and confidence.• Supported and tutored the students through their academic year by providing useful resources that will benefit their studies resulting in achievement of their goals.• Provided emotion and psychological counseling to students who are struggling to adapt to University life by having one to one mentor sessions, providing useful information and ideas to overcome the obstacles faced by first year students resulting in positive change and emotional and academic satisfaction.

Bellville

• Provided a professional service to clients at events where newly lunched products were introduced through demonstrations and by providing useful information on the product range, resulting in client satisfaction and meaningful marketing. • Co-ordinated a well entertained event for clients and their guest by interacting with them through conducting various activities and competitions throughout the event resulting in a filled program of ongoing entertainment, delivering on the company’s service.

Kuilsriver

• Taught various social and cognitive skills to children through educational activities while assisting teachers in the well-being of the children through providing care and food resulting in the development of the children on various levels and parents whom are satisfied with the operations of the school.

Brackenfell

• Orchestrated the flow of front desk operations by interacting with clients, answering to queries, conveying messages within the company and filing documentation resulting in an organised, structured reception. • Developed and upgraded the company’s stock system using a designed computer program to organise and structure all stock resulting in higher productivity and accurate record keeping.

Cape Town Area, South Africa

Assisted a function planner that was head of all the elements a special occasion needs. * Decorating flowers and bride and bridesmaids bouquets by using a creative style to match the perfect flowers together, creating a beautiful piece of art. * Laying of Tables in a decorative manner and according to guest lists for easy seating. - Setting up of decor at an function to the specification that the client asked for, resulting in a beautiful hall/venue for the guests to be amazed. * Assisted in the making of the Wedding cakes/cupcakes, to learn the art of creative baking and function orientated styles.

Master'S Degree, Public And Development Management

Honours, Public And Development Managament

Activities and Societies: Maties Cheerleading Squad; Student Parliament Debate; Equité; Mentoring Program

Mentoring And Facilitation, Course In Advance Mentoring And Facilitating In A Small Group

Ba Social Dynamics, Psychology, Sociology, Public Development Managment

Activities and Societies: Head Mentor for Equité (Private student res) 2011 ; Captain for the Maties Cheerleading Team 2011,2012 ; Service.