Nico Conforti Email & Phone Number

Nuremberg, BY, DE

Nuremberg, Bavaria, Germany

I manage a team of over 10 database consultants, system consultants, service delivery managers, and technical trainers to give our customers the enablement and skills they need to be successful using the Exasol database. To that end, the team strives to create touchpoints with our customers and deliver services that go above and beyond the normal support.

Nuremberg, Bavaria, Germany

As Team Lead of the Education Team consisting of Technical Writers and Technical Trainers, I was responsible for maintaining a high standard when it comes to published documentation and trainings. The goal of the Education team is to help our customers help themselves. To that end, I set the strategy and direction for all of our documentation and training.

Nürnberg, Bavaria, Germany

As Community Manager, my primary responsibility was to create a self-service technical community that enabled all Exasol users to find the information they needed to work with the software - quickly and easily. This process involved four main steps which took about a year and half to complete:Step 1 - User Portal and DocumentationAs the Community Manager.

Nürnberg Area, Germany

• Diligent processing of all incoming support requests
• Acted as both 1st level (customer-facing) and 2nd level Support Agent
• As 1st level support, I was responsible for all actions on tickets that I am the assignee of
• As 2nd Level Support, I had to reproduce and qualify incoming tickets, which required self-learning in a variety of tools, languages, and systems, such as SQL Server, Oracle, Docker, Tableau, Qlik, DBVisualizer.
• Responsible for… Show more
• Responsible for the internal enablement of new Support Employees

Auburn, Alabama Area

• Provide Level 1 IT support to Athletics Department faculty and staff
• Monitor, prioritize, and resolve open support tickets submitted through SharePoint
• Answer phone when needed and respond quickly to emergencies
• Install software and new hardware/peripherals for new and existing computers
• Consult with staff on IT needs to be addressed

Auburn, Alabama Area

• Research Assistant for Dr. Iulia Pittman in the College of Liberal Arts for her research on third- language acquisition in children
• Search for L2/L3 acquisition theories using University databases
• Read and analyze articles on their relevance to the research question
• Summarize relevant articles and provide summaries of each with my own thoughts on how the article can be best utilized in the study.
• Maintain weekly deadlines to keep research project on… Show more
• Maintain weekly deadlines to keep research project on track Show less

Blytheville, AR

• Worked with customers to fulfill orders and troubleshoot issues with any orders
• Coordinated information from Traffic and Quality departments to the customer
• Provided customer service to current and potential customers by answering questions related to the product, price, shipping information, and delivery timeline

Auburn, Alabama Area

• Tutored Student-Athletes in the subject areas of Micro-economics and Computer Applications
• Tailored each tutoring session off of the student's proficiency demonstrated in previous sessions
• Analyzed student's needs and misunderstandings in order to better teach the material
• Ensured students were prepared for material in class and on all exams in order to pass the class

AL, TN, GA, SC

• Managed and coached 17 sales teams in Alabama, Tennessee, Georgia, and South Carolina
• Worked with each sales team to ensure their most effective approach to prospecting, time and territory management, and selling print, online, and mobile advertising
• Monitored daily sales numbers and information for 58 interns
• Performed daily ride-alongs with interns in various markets
• Assisted in $75,000 of sales (Region sold $452, 701 over 3 months)

Auburn, Alabama Area

• Was Responsible for all sizing, drilling, and maintenance on bowling balls.
• Spoke with customers and, after determining their needs, recommended equipment for them to use and different methods of drilling.
• Cleaned, organized, and properly stocked inventory on display.
• Coach customers on how to use the ball and improve.
• Learned about different types of bowling equipment, including shoes, balls, bags, and supports, how to use a drill press and… Show more
• Learned about different types of bowling equipment, including shoes, balls, bags, and supports, how to use a drill press and different types of drilling, how to properly measure a hand, and how to plug, clean and.

Huntsville, Alabama Area

• Attended the Sales Foundation Academy in Chapel Hill, NC, in May 2013 to learn general marketing and business techniques, the sales process, and the product offered.
• Was responsible for all sales in territory, which included cold calling in person all potential customers in given territory, scheduling meetings to discuss the product, uncovering needs in order to make a.
• Was responsible for all sales in territory, which included cold calling in person all potential customers in given territory, scheduling meetings to discuss the product, uncovering needs in order to make a.
• Sold over $20,000 in 12 weeks. Increased team sales by over $15,000 over the previous year in Huntsville. Hit 116% of goal. Was asked to relocate to Florence, SC, to work more.
• Blue Collar Award Winner (Average 35 sales calls per day) Show less

Huntsville, Alabama Area

• Consolidated inventory to utilize less space and increase efficiency
• Processed shipments on UPS software for shipping and receiving packages

Bachelor Of Science (B.S.), Management Information Systems, General; German, 4.0 Gpa

Activities and Societies: German Club (President), Delta Phi Alpha German Honor Society (President), Phi Beta Kappa Honor Society, Auburn.

Business Administration

Activities and Societies: German Language Club, Students for Europe I attended EBS Universität für Wirtschaft und Recht as an exchange.

4.43 Gpa (4.5 Scale)

Activities and Societies: National Honor Society, Student Council, German Club, Honor Council, Science Olympiad,