• Handling Day to day Issues and LCM of In-house•Doing POC of New Tools•Working on Blue Prism for Robot Process Automation• Doing Small automation's using Java, Shell, Batch and Macros. • Making Backup strategies and DR schema.• Managing a team of in-house developers who drive Automation across EGI.• Reviewing and approving primary cost plans for new projects in terms of tools and server hardware.• Doing primary cost negotiations with Vendors, and sending it towards… Show more • Handling Day to day Issues and LCM of In-house•Doing POC of New Tools•Working on Blue Prism for Robot Process Automation• Doing Small automation's using Java, Shell, Batch and Macros. • Making Backup strategies and DR schema.• Managing a team of in-house developers who drive Automation across EGI.• Reviewing and approving primary cost plans for new projects in terms of tools and server hardware.• Doing primary cost negotiations with Vendors, and sending it towards Sourcing team• SPOC for Tools like HPOVO, HPNNMI, HPPi and CA Antivirus.• Migration of back bone links from costumer premises till Ericsson Datacenter.• Migration of data center from Gurgaon to Noida.• Doing recruitment interviews for the team.• Tracking of SLAs of various customers finding causes of any SLA violations and mitigating them.• Coordinating with Various teams supporting operations for smooth shift operations (transport, admin, IT) approving roasters which is coming from Team lead.• Verifying RCAs for In-house outages in tools.• Planning activities for tools enhancements and new integrations (Hosting CAB Meetings).• Doing governance meetings with Various teams involved in smooth delivery of Managed services for Telecom operators.• Providing technical Solutions for Operations by innovating or by engaging 3pp Ericsson Bharti Operations.• financial approvals for the team.• Doing team building activities like fundu Fridays and Pot luck lunches. Show less

Supporting Micron technologies offshore team

Managed a team of Highly skilled IT Engineers, Recruitememt, Performance management, Audits, Trainings, giving status reports to management such as CSAT, SLA, Software compliance.