Technology Analyst
Current
Jul 2022 - Present
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Neeraj Kumar Email & Phone Number
Network Monitoring Analyst | Ensuring Seamless Connectivity and Security
at
LifeWorks (acquise par TELUS Santé | acquired by TELUS Health)
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Network Monitoring Analyst | Ensuring Seamless Connectivity and Security
Location
Lucknow, Uttar Pradesh, India
Company size
Who is Neeraj Kumar? Overview
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Quick answer
Neeraj Kumar is listed as Network Monitoring Analyst | Ensuring Seamless Connectivity and Security at LifeWorks (acquise par TELUS Santé | acquired by TELUS Health), a company with 12 employees, based in Lucknow, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Neeraj Kumar.
Neeraj Kumar previously worked as Technology Analyst at Lifeworks (Acquise Par Telus Santé | Acquired By Telus Health) and IT Analyst at Hcl Technologies. Neeraj Kumar holds Bachelor Of Commerce - Bcom, Accounting from Dr. Ram Manohar Lohia Awadh University, Faizabad.
Company email context
Email format at LifeWorks (acquise par TELUS Santé | acquired by TELUS Health)
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LifeWorks (acquise par TELUS Santé | acquired by TELUS Health)
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Profile bio
About Neeraj Kumar
I am proud to serve as a Server Monitoring Analyst at Lifeworks. In this pivotal role, I am dedicated to maintaining the robustness and dependability of our server infrastructure. With a meticulous approach, I monitor system performance, analyze data trends, and swiftly intervene to address any potential hiccups before they impact operations.My journey in the world of IT has equipped me with a diverse skill set, including proficiency in various monitoring tools, deep-rooted problem-solving abilities, and a strong sense of ownership in delivering solutions.I collaborate closely with cross-functional teams, leveraging open communication to ensure a seamless flow of information and a proactive approach to challenges.In the ever-evolving landscape of technology, I am an avid learner, consistently staying updated with the latest industry trends and innovations. My passion for optimizing server performance is driven by the understanding that a well-maintained digital infrastructure is at the heart of an organization's success.Lifeworks commitment to excellence resonates with me, and I take pride in contributing to the organization's mission of enhancing the lives of others. As a Server Monitoring Analyst, I am devoted to upholding the highest standards of reliability, security, and efficiency, enabling Lifeworks to thrive in a rapidly changing technological landscape.
Current workplace
Neeraj Kumar's current company
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Lifeworks (Acquise Par Telus Santé | Acquired By Telus Health)
Employees
12
AeroLeads page
4 roles
Neeraj Kumar work experience
A career timeline built from the work history available for this profile.
It Analyst
- Addressed and resolved SLA issues promptly using a ServiceNow.
- Acted as the direct point of contact for any escalations from first-line engineers.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Helped customers set up new systems, computers, applications, and software.
- Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely.
- Installed and set up applications for clients, including anti-virus software and Microsoft Office.
Feb 2021 - Jun 2022
Technical Customer Support Senior Executive
- Worked with team members to deliver effective customer service strategies.
- Implemented a new team onboarding program to reduce training time.
- Adeptly handled inbound calls per day.
- Developed expertise and knowledge for consistent delivery of outstanding quality services.
- Delivered exceptional service to each customer by listening to concerns and answering questions.
- Supported team leader in improving operations and resolving issues to deliver top-notch customer service.
Jan 2019 - Feb 2021
Technical Support Analyst
- Developed proficiency delivering 1st, 2nd, and 3rd line support as SME in Active Directory, Outlook,VPN.
- Provided accurate and detailed diagnostic and troubleshooting information over the phone and via webchat.
- Utilized a solution-focused approach to resolve and clear customer cases efficiently.
- Utilized root cause analysis to diagnose and troubleshoot commonly reoccurring issues.
- Provided real-time support to staff with technical issues on the conference and Teams calls.
- Installed operating systems and configured business applications to support systems overhaul
Apr 2017 - Jan 2019
1 education record
Neeraj Kumar education
FAQ
Frequently asked questions about Neeraj Kumar
Quick answers generated from the profile data available on this page.
What company does Neeraj Kumar work for?
Neeraj Kumar works for LifeWorks (acquise par TELUS Santé | acquired by TELUS Health).
What is Neeraj Kumar's role at LifeWorks (acquise par TELUS Santé | acquired by TELUS Health)?
Neeraj Kumar is listed as Network Monitoring Analyst | Ensuring Seamless Connectivity and Security at LifeWorks (acquise par TELUS Santé | acquired by TELUS Health).
Where is Neeraj Kumar based?
Neeraj Kumar is based in Lucknow, Uttar Pradesh, India while working with LifeWorks (acquise par TELUS Santé | acquired by TELUS Health).
What companies has Neeraj Kumar worked for?
Neeraj Kumar has worked for Lifeworks (Acquise Par Telus Santé | Acquired By Telus Health), Hcl Technologies, Ienergizer, and Concentrix.
How can I contact Neeraj Kumar?
You can use AeroLeads to view verified contact signals for Neeraj Kumar at LifeWorks (acquise par TELUS Santé | acquired by TELUS Health), including work email, phone, and LinkedIn data when available.
What schools did Neeraj Kumar attend?
Neeraj Kumar holds Bachelor Of Commerce - Bcom, Accounting from Dr. Ram Manohar Lohia Awadh University, Faizabad.
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