Excited to share that I've joined Micron as a Senior Solution Architect! Another milestone in my journey, stepping out of my comfort zone to embrace new challenges, make a greater impact and explore different avenues within the industry. Looking forward to what lies ahead!

I've fulfilled various roles throughout my tenure:Presales Engineer at CiscoSolution Support Engineer at CiscoTechnical Team LeadNetwork EngineerCrafting a cost-optimized Bill of Quantities/Bill of Materials encompassing Data, Voice, and Non-Voice products. Drafting solution and design documents.• Collaborating with cross-functional experts like pre-sales consultants, engineers, Account managers, and Cisco system engineers to ensure project success and address any specific needs from the War Room.• Overseeing pre-sales activities, guiding newcomers in the process, and enhancing the overall quality of output. Providing technical guidance to junior staff, Account Teams, and Partners.• Strategizing and overseeing staffing, training initiatives, and performance assessments to refine and manage sales and service strategies.• Analyzing customer preferences to refine the focus of sales efforts.• Verifying the implementation of appropriate alterations to address customer issues.• Providing comprehensive end-to-end support for collaboration solutions, aligning with Cisco's specialized contracts.• Leading a Multiservice team as a Team Lead in the Technical Assistance Center at Cisco, supervising a 13-member team, providing mentorship, and managing TAC operations.

• Deployment and monitoring of Cisco IP telephony clusters• Implementation and Troubleshooting of CUCM version 8.X, 9.X,10.x• Gateway protocols: H.323, SIP, MGCP, SCCP• Hands on experience in Troubleshooting of Cisco Voice Network Infrastructure• Configuration of Route group, Route-List, Route-Pattern, Hunt-List, Hunt-Pilot.• Configuration of different calling privilege levels as per the project requirements• Configuring call manger features and services• Hands on experience on different Cisco Voice Gateways: 1700 Series/ 2600 series/ 2800 Series/ 2900 Series and 3900 series Gateways; Analog Gateways: VG 224/248• Configuration and deployment of Cisco IP Phones Series: 7911, 7942, 7937, 6921 (Manually and using BAT tool)• Good basic understanding of switching – VLAN, Voice VLAN, VTP, STP, PoE, HSRP, Routing Protocols• Hands on experience on ESXI VMware Server• Configuring Hotlines as per customer requirement