E-Commerce Retailer

 Managed 24hr retail store for 26 months. Increased sales volume of store by 23% Recruited, trained, supervised, and coached the new team. Applied the highest level of quality, service and cleanliness (QSC) at all time. Controlled inventories, losses, and other financial metrics; Organized and determined daily production; Determined and ordered the food and supplies necessary to maintain appropriate supply levels; Ensured maintenance of daily health, safety and sanitation standards; Provided excellent sales services to fulfill consumer satisfaction. Managed and nurtured the team of 8 employees to run 24hr store. Handled cash transaction of more than 1 million dollar every year Handled all the administrative work of the store (i.e daily sales report, fuel reports, accidental reports, cash reports, lottery report, employee salaries etc.) Sound knowledge of Work compensation board of Canada.

 Supervise and lead a team of Inventory Counters  Count inventory as part of the team, when not supervising or engaged in other responsibilities. Develop an understanding of customers' evolving service needs to ensure customer satisfaction Review and analyze service levels on a continuous basis.  Travel extensively to customers’ locations and work on a flexible schedule

 Activation of RBC VISA Cards for customers telephonically Promote sales volume of RBC Balance Protector Insurance through personal selling efforts to meet assigned sales quota.  Communicate leads to sales management as appropriate. Oversee resolution of customer complaints and inquiries Prepares periodic and ad hoc reports to keep senior management informed of activities, sales projections, expenses, competitive information, accomplishments, problems, etc. Mentoring new hires on the floor