Program Administrator & Control
Toronto, Canada Area
- Processed Gift Card orders from placing to receiving. Vetted orders and provided order forms to the finance team for invoicing.- Utilized checks and validations to ensure all settlement outputs are generated as expected.- Investigated in the system for settlement inquiries and other problems escalated by our clients while using the program.- Monitoring scripts and escalate issues to programmers.- Boarded clients, implemented their gift card or loyalty program and coordinated with third party gift card providers as well as fulfillment teams.- Worked closely with the internal Givex operations teams: Product Development, Accounting, Sales, Quality Assurance and Client Services.- Worked with other teams to ensure all bases of a project are covered, from design, programming to billing.