Nega Shiferaw Email & Phone Number

Copenhagen, Dk

At Danrens, I led the end-to-end operations of a nationwide pressurized cleaning service. I built and managed the contact center, ensuring a 360° sales funnel, from lead generation to customer retention. I implemented operational systems like the Zuper field service management platform, streamlining scheduling and dispatching for 14 technicians and 11 subcontractors across Denmark.

Helsinki, Fi

Enreach delivers industry-leading CCaaS (Contact Center as a Service) solutions, combining omnichannel communication, AI-powered customer engagement, and real-time analytics. Our scalable, cloud-based platforms help businesses elevate customer experiences and optimize operational efficiency.Started as a strategic AE and promoted to Sales Director within 6 months.Leading companies in Denmark use Enreach as their preferred solution:-TDC Group, TRYG, PFA Pension, TopDanmark, Ørsted, Berlingske Media, Egmont, JP Politikens hus, Alm. Brand, UNICEF, Telenor.

Toronto, On, Ca

KPMG NewTech is at the forefront of innovation, delivering advanced solutions in intelligent automation, machine learning, and conversational AI. We empower businesses across industries to transform operations, optimize workflows, and harness the power of data-driven insights.Led consulting projects focused on cutting-edge technologies for major enterprises, driving innovation and transformation.Specialized in leveraging intelligent automation, machine learning, and conversational AI to deliver impactful solutions across diverse industries.Guided large enterprises in seamlessly integrating data intelligence into their ecosystems to enhance decision-making and operational efficiency.

Global Hq - Versoix, Geneva, Ch

Verisure is a leading security provider with over 50 contact center professionals and 300+ field service technicians, including subcontractors, operating across the Nordics.P&L responsibility for +100 m. DKK budget• FTE responisbility of +45 including middle management (Sales & Marketing Center)• Part of extended management team, in reference to CEO.• Yearly increase in customer acquisitions by 117 %, realized revenue targets by more than 200%• Decrease in avr. marketing booking costs from ~€381 to ~€64, 83% cost reduction• 61% reduction of company CPA (CAC) by increasing portfolio with an improved acquisition strategy

Global Hq - Versoix, Geneva, Ch

Responsible for national channel management initiatives. • Accelerated new acquisitions with a YoY increase of ~75 % from 2017 in 2018, while exceeding budget estimates with 108 %• Increased department share of new acquisitions from 8 % YoY in 2017 to an average of 34 % YoY 2018, compared to total company volume• Optimized the acquisition process for new customers through commercial partnerships, by creating incentive models that enabled Verisure to grow market share by contingent fees (No- cure, no-pay). Total FTE growth in partner network evolved from ~20 FTE in end 2017, to +70 in 2019.

København Sv, Hovedstaden, Dk

Part of online brands, TELMORE.• Reached annual sales target with an all-time high of ~115 % YoY• Identified and implemented go to market strategy to improve proposition mix, which lead to gross profit increase of 50 % (highest gross profits across all sales channels in Telmore)• Highest employee satisfaction scores across TDC Group

København K, ., Dk

• Employee base at peak; 10 FTE & 30+ Part time • Revenue in first year: ~€ 1.5m• Revenue In second year: ~€ 3m• Customer portfolio including; Berlingske Media, IF insurance, Telmore (TDC Group), Call MeExit in 2016, Company still active (2024).

Master Of Science (M.Sc.), Computer/Information Technology Administration And Management

Bachelor Of Arts (Ba), Information Management

High Impact Leadership Programme