• Regularly monitor customer health, adoption metrics, renewals and execution of customer success plans• Delivered highly engaging customized product demos and trainings based on user workflow and their requirements• Increased product stickiness by demonstrating relevant new content and functionality that enable end users to improve efficiencies• Partnered with sales leadership to provide insights on customer health with focus on adoption, expansion opportunities and renewals• Built deep relationships with key customer stakeholders to inform engagement strategy and create brand advocates

• Responsible for acquiring, retrieving and analyzing customer portfolios, acting as consultant on Transaction Banking products for delivering superior business value to customers and acted as catalyst for building firm's reputation and revenue• Managed current account/Trade finance portfolio base by Handling various activities like information gathering, analyzing information gathered, documenting functional or business requirements of new and existing customers• Partnered with different departments and coordinated with top management in understanding different process plans, business process, and functionality in depth• Trained and enabled teams and new resources in support staff for effective contribution to Transaction Banking• Identified product gaps or new product opportunities to influence development of key new product service initiatives and more cost effective delivery channels

- Conducted a large-scale research project specializing in business-to-consumer telecom services, based on customer satisfaction. - Identified target markets based on research, constructed questionnaires, conducted telephone interviews, compiled, analyzed data for research activities associated with telecom providers and presented a report to management.