Neha Singh Email & Phone Number

Faridabad, Hr, In

New Delhi, Delhi, India

New Delhi, Delhi, India

New Delhi Area, India

- To Handle the routing and fulfillment of Service requests for assigned clients includingResearch Inquiry, Analyst Inquiry, Briefings, troubleshooting basic website supportand webinar registrations.- Providing support to ensure the largest impact on client satisfaction is achieved andefficiencies in servicing the account are maximized.-To Operate fluently across multiple internal systems and processes to deliver the mostimportant information, in an organized, focused and clear way to clients and internalstakeholders.- To Identify relevant Forrester research for client inquiries. Work with clients to clarifyresearch requests in order to identify the most appropriate published content tosupport a business problem. - Tracking all requests and correspondence in Forrester CRM database.

Gurgaon, India

- Respond to all the consumer grievances for Inbound Services/Outbound Services.- Keep a track of the performance of all the Payment Gateways.- Reconcile on a daily basis which involve - a) Payment Updatesb) Payment Refundsc) Payment Cancellationsd) Risk assessment of these Payments.- Managing interactions with Telecom Operators & Telecom Service Providers for Pre-Paid & Post-Paid services. These interactions include - a) Transaction Confirmationsb) Transaction Refundsc) Operator Outage trackingd) Understanding Operator product portfolio

Noida Area, India

Responsible for selling ad space to potential customers and addressing queries via emails, internetand telephone.• Identifying customer requirements and suggesting appropriate advertisement products and solutions.• Responsible for acquiring business and achieving sales targets.• Maintaining the database of the Leads generated and make regular follow ups with them.• Handling the B2B function on pan India basis.• Building and maintaining healthy business relations with the clients/candidates ensuring high customer satisfaction matrices by achieving delivery & service quality norms.

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General