- Proficiently conducted thorough analysis to advise recommendations aligned with business goals.- Skilled in acting as a relationship manager and SME with proven ability to communicate complex ideas effectively.-- Supported contact centre operations by identifying trends and patterns for growth opportunities, leading to actionable insights.- Proficiently developed change management plans to drive organizational change while adhering to regulatory compliance and diligent monitoring to transactions. - Precisely documented client concerns and collaborated, both written and orally with cross-functional teams to improve processes and operational procedures.- Thorough understanding of financial industry, including wealth management and data-driven decision-making.