Neil Hansen Email & Phone Number

North America

St. Louis

• Defined and Managed the creation of Charter Communication’s Self Install initiative enabling customers to setup and activate their customer premise equipment (CPS). This involved working closely with the business to define the self-install process, the project scope business requirements, portal UI/UX design and overall systems architecture. The implementation of Charter Communication’s Self Install initiative reduced the truck rolls by 90% and became critical to Charter’s continued success… Show more • Defined and Managed the creation of Charter Communication’s Self Install initiative enabling customers to setup and activate their customer premise equipment (CPS). This involved working closely with the business to define the self-install process, the project scope business requirements, portal UI/UX design and overall systems architecture. The implementation of Charter Communication’s Self Install initiative reduced the truck rolls by 90% and became critical to Charter’s continued success during the pandemic.• Lead Charter Communication’s NextGen architecture solicitation sessions to plan / design / implement solutions supporting the overall system design, integration and cut-over approach. Implementation of Charter Communication’s new provisioning system allowed consolidation of several provisioning systems and introduction of a common voice switching platform which apart from a reduction of costs allowed for an easier introduction of new products and services. Multi-year phased project with a budget exceeding $15M. Show less

Mississauga, Ontario

• Identified an opportunity to support Telecom Customer Care organizations by evolving the NETPortal product to enable customization. Developed the architecture, requirements and marketing message. Currently deployed at one of the largest Telco’s in Canada, and directly involved at developing opportunities at the other several other major players.• In the role worked with sales to promote TIERONE’s NETPortal product. This involves development of presentations, demos, proof of concepts. The… Show more • Identified an opportunity to support Telecom Customer Care organizations by evolving the NETPortal product to enable customization. Developed the architecture, requirements and marketing message. Currently deployed at one of the largest Telco’s in Canada, and directly involved at developing opportunities at the other several other major players.• In the role worked with sales to promote TIERONE’s NETPortal product. This involves development of presentations, demos, proof of concepts. The role also includes staying in tune with industry and technology trends, writing and developing product requirements in support of strategic product initiatives. Show less

Mississauga, Ontario

• As Product Manager lead a large team of architects, analysts, developers, testers and support personnel through the development of TierOne’s NETPortal product. The product focuses on the provisioning and monitoring of Optical, Ethernet and IP based services.

Mississauga, Ontario

• Developed an approach using a Data Analytics product to perform Network Reconciliation on Layer1 and IP based Networks and sold and implemented the solution at Allstream.• Participated in the product selection process for Hydro One Telecom’s Order Processing and Inventory Management solution. This involved validating product capability, defining the scope of the solution deployment, and vendor negotiation.• Developed an OSS (Operational Support System) strategy document for the Los… Show more • Developed an approach using a Data Analytics product to perform Network Reconciliation on Layer1 and IP based Networks and sold and implemented the solution at Allstream.• Participated in the product selection process for Hydro One Telecom’s Order Processing and Inventory Management solution. This involved validating product capability, defining the scope of the solution deployment, and vendor negotiation.• Developed an OSS (Operational Support System) strategy document for the Los Angeles Department of Water and Power, Telecom group. Assisted in the development of RFP requirements and product evaluations for the procurement of an order and resource management solution. • Lead a team of Business Analysts to develop the requirements for a workflow system to provision Voice and Data services at Norigen Communications.• Provided domain expertise to Earthlink (an ISP located in Atlanta) to model their business processes for the ordering of additional network capacity. The processes were then deployed using Architel’s OMS product.• Defined the requirements and recommended a solution which included a number of products to be implemented at a start-up ASP located in Vancouver. The solution identified the systems required to support the Network Operations Centre (NOC). Some of these included Remedy, Netcool, Cisco Works, Netflow, etc. Show less

Toronto, Canada Area

• Provided domain expertise to sales and software engineering in the area of OMS (Order Management System, now referred to as OSM by Oracle) product usage for provisioning of telecom services. • Lead a team of 8 developers in the initial design and development of Architel’s OMS product. The design was based on a metadata model, which allowed the workflow and data definitions to be defined without programming or technical expertise. This product is now one of Oracle’s strategic products in… Show more • Provided domain expertise to sales and software engineering in the area of OMS (Order Management System, now referred to as OSM by Oracle) product usage for provisioning of telecom services. • Lead a team of 8 developers in the initial design and development of Architel’s OMS product. The design was based on a metadata model, which allowed the workflow and data definitions to be defined without programming or technical expertise. This product is now one of Oracle’s strategic products in their communications offerings. Show less

Markham, Ontario

• Designed and managed the development of a Dealer Support System which electronically capture orders for Clearnet’s MIKE product. This system when connected with the Order Processing System replaced the previous forms based approach of order submission and reduced time to activation from over 48 hours to several hours. The Order Processing System used a workflow approach distributing orders to both automated and manual work activities.

Toronto, Canada Area

• Managed a team of 7 developers on the day-to-day maintenance and development of the Paging Billing system. Several of the key initiatives were; stabilization of the system, which involved a processor upgrade, the introduction of new services, customer retention initiatives, and addition of new switching hardware.• Performed a feasibility review of a joint development project between Cincinnati Bell Information Systems (CBIS) and Cantel’s IT staff to integrate Paging customers into the… Show more • Managed a team of 7 developers on the day-to-day maintenance and development of the Paging Billing system. Several of the key initiatives were; stabilization of the system, which involved a processor upgrade, the introduction of new services, customer retention initiatives, and addition of new switching hardware.• Performed a feasibility review of a joint development project between Cincinnati Bell Information Systems (CBIS) and Cantel’s IT staff to integrate Paging customers into the Cellular base. Evaluated opportunities to reduce project costs by reviewing project objectives and scope. • Vendor managed the development of a Flexible Message Processing System with EDS. This role involved the resolution of project issues, co-ordination of user acceptance testing, and implementation planning. Show less