Neil Punt Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

Increase brand recognition and financial growth. Implementation of Agile’s goals through knowledge of market trends and proposing new business ideas and opportunities to increase revenue. Expand our customer base through an in-depth knowledge of Agile’s company offerings, pricings, and policies.

Dallas-Fort Worth Metroplex

Responsible for creating long-term, trusting relationships with USIC's largest select customers. Retain existing business, develop new organic growth and collaborate with USIC's key business owners & the key account business owners to improve service process performance. Collaborate with senior field operations management to ensure optimal services delivery. Responsibilities• Primary owner and facilitator for all matters specific to assigned accounts• Manage account plans by tracking progress toward customer and USIC initiatives, while regularly reporting account status• Identify, document, and develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors• Build and maintain strong, long-lasting customer relationships, evidenced by retention and growth• Collaborate with operations and all departments to identify and grow opportunities within account portfolio• Negotiate contracts and close agreements to maximize profits• Develop new business with existing clients and/or identify areas of improvement to meet sales and growth quotas• Manage contract renewals (rates and contract terms), upsell, multi-brand cross-sell, and target new accounts• Oversee new solution roll-out, implementation, and on-going success• Ensure timely and successful delivery of our solutions according to customer needs and objectives• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, lead customer business review meetings• Forecast and track key metrics, including customer satisfaction (NPS and SMART client feedback); drive fact-based customer satisfaction• Manage revenue quality through pragmatic set-up, accurate invoicing, and timely collections coordinated with stakeholder departments

Dallas-Fort Worth Metroplex

• Managed client and industry relations in Texas, Oklahoma, Kansas, Nebraska, New Mexico, Wyoming, Idaho, Utah, Arizona, Nevada, Mississippi, and Louisiana.• Negotiated service contract renewals and pricing increases• Sold locating, damage prevention and broad utility services with particular focus on gas, water, sewer, fiber and electric utilities• Developed business plans and sales strategies for the market that ensures attainment of company sales goals and profitability• Prepared action plans for effective search of sales leads and prospects• Initiated and coordinated development of action plans to penetrate new markets• Assisted in the development and implementation of marketing plans• Provided timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin• Created and conducted proposal presentations and RFP responses• Controlled expenses to meet budget guidelines• Maintained contact with all clients in the market area to ensure high levels of client satisfaction

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