Neil Santos Email & Phone Number

I am an enterprise software industry veteran - experienced in all facets of software products: developing, documenting patenting, solution selling, implementing, administering and supporting. This experience has given me perspective and empathy for customers, partners and My most recent role was as a Customer Success Manager and Technical Project Manager at IBM. I worked with customers to understand business goals, set priorities, advocate on concerns / complaints, and proactively track and manage their environment to an optimal state. I also managed professional services projects and contracts to achieve stated objectives, balancing constraints (budget / time / resources). I use my deep technical background to understand and address customer pain points.Some of my competencies include: ✔ Project Management✔ Business Development✔ Situation Management✔ Enterprise Architecture✔ Software Implementation✔ Technical Communications ✔ Troubleshooting✔ Requirements Management