Neil Santos Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Etobicoke, Ontario, Canada

Markham, Ontario, Canada

- Support end users with IT relating issues.- Manage issues via company’s ticketing system.- Daily inspect and maintain IT equipment - Servers, switches.- Daily inspect company firewall and report intrusion attempts to Security team.- Manage users’ accounts for production and development network including active directory users, exchange mailboxes, issuetracker ticket system users.- Provide support for internal software suite.- Troubleshooting IP Phone system.- Active Directory management.- Manage Office 365 users and licenses.- VPN troubleshooting / remote desktop access troubleshooting.- PureConnect system administration including user creation and license management.- Troubleshoot Watchguard firebox – Remote connectivity issue.- Deploy workstations for new users- Upgrade operating system on a large scale- Deploy remote desktop servers.- Fix a variety of software and hardware issues.

Toronto, Canada Area

• Assist customers with computer software and hardware issues• Perform desktop and laptop hardware assembly and disassembly• Perform diagnostics to determine product needs and service solutions• Facilitate in-store sales, upgrades, installations and services

Ontario, Canada

• Complete Annual Reviews, prepare Security packages, and complete reports• Perform Data Entry while working in a fast paced environment• Multi-tasking, detail oriented, and demonstrate effective problem solving

• Responsible for training crew members for their day-to-day work.• Provide amazing customer service in a fast paced, high pressure environment.• Ability to work in a team-based environment.