Neil Smith Email & Phone Number

Aberdeen, Scotland, United Kingdom

Aberdeen, Scotland, United Kingdom

Aberdeen, Scotland, United Kingdom

Aberdeen, United Kingdom

Aberdeen, United Kingdom

Livingston, Scotland

· 2nd and 3rd line support of applications via calls assigned via help desk tool· Development of all fixes, small scale enhancements and changes · Resolution of incidents raised by application users under SLA targets. Providing help, advice and solutions to problems. · Carrying out operational maintenance tasks · Support for bespoke applications running in a complex SOA framework · Providing technical lead and providing direction for less experienced team members of UK Government Accounts.

Business lead for process management and it’s key purpose. Providing both business and technical input on decisions, rules and processes, enabling on-going future configuration.Working with customers and contractors to achieve a workable integrated solution, mentoring colleagues as an evangelist of business process management, and point of contact and knowledge.Responsible for ensuring that all processes and systems are developed accurately, and aligned with the business needs, in order to meet commercial requirements, and customer satisfaction.Defined and developed key business processes using the Metastorm BPM tool to co-ordinate and monitor track access consultation with Train Operators, aligning with core business requirements, liaising with key resource to deliver the final product, and gaining strong customer buy-in.Constructed a robust training schedule to meet the business needs, producing the required course materials, and delivering successful core process training using the Metastorm BPM product.Implemented processes, which improved efficiency and quality of work within the Operational Planning team, reducing task turnaround time down from 20 days to 7 days within three months of implementation.Instrumental in the development and delivery of train planning processes, using the agile approach, taking on the role of Product Owner.

National contact for the management of access planning tools, focusing on process and data management and system reliability. Acted as Sponsor’s Agent through the development of a new access planning system. Developed the business strategy, and identified the long-term business benefits. Led a team providing specialist business and technical expertise, to resolve engineering access planning system technical and process queries across the whole railway industry, delivering a high quality service to all users and customers, and building a strongly motivated team. Developed and delivered unified training of users in the application of management planning tools. Overseeing and developing system and process documentation. Took the lead on implementing a robust reporting structure, ensuring metrics and publications were produced and disseminated on time. Solely managed and controlled the use of 200 databases nationwide, enabling the production of safety critical documentation, in alignment with contractual obligations.Led the implementation of a national access planning system, delivering a new tool to over 4,000 planners across the rail network, enabling the centralisation of access planning, and reductions in both support and publication costs.Developed and built good relationships with stakeholders, suppliers and customers at all levels, leading to improved co-operation and a more engaged and customer-focused driven team.

Managed and delivered quality maintenance and renewal projects on time, to budget and to agreed success criteria. Provided a professional, consistent and effective project planning service, including risk and issue management, project monitoring and reporting systems, all in accordance with corporate standards and guidelines.

Developed and managed the company processes and systems needed to deliver train service performance plans and forecasts. Provided specialist advice and performance data analysis to internal and external customers to support the development of business critical performance forecasts and targets.Owned and managed the performance data systems needed to support the planning cycle. Developed and managed company procedure for performance planning.