Neil Campbell Email & Phone Number

Home-Based In Fife, United Kingdom

- Design, build and deploy high quality voice self-service solutions; - Often integrate solutions to bespoke and third-party applications such as service monitoring; - Define best practice; - Provide 24x7 escalation point for complex live issues; - Provide performance analysis for speech applications and identify areas for improvement; - Proven time management skills were required to deliver solutions against tight timescales; - Deliver on-site and remote training to Customer; - Proven internal mentor and trainer. - Self-reliance and self-training was essential in this role

Livingston, United Kingdom

Provide on-site, first-line technical support for major companies in the the financial and broadcasting sectors.Key responsibilities:Provide technical recommendations to third-partiesAchievements:Automated historical statistic collection processes. Previously there were completed manually and were very time-consuming.

Kirkcaldy, United Kingdom

MGt provided contact management and data processing services primarily to the broadcasting sector and had more than 900 staff distributed over six sites at the time of employment.Key responsibilities: - Manage and maintain all mission-critical voice and data communications equipment; - Design and build IVR and ACD telephony routing from rapidly-changing business requirements; - Lead a team of voice application specialists; - Provide first-level, out-of-hours, on-call support; - Write and maintain effective documentation on the configuration of the voice and data networking systems including Company process, frequently asked questions, check-lists and call-flow diagrams; - Liaise with providers to build call routing for the Company’s clients; - Design, build and document all business continuity voice routing; - Investigate new technologies and provide recommendations to the Company, and - Coach colleagues on the use of systems.Achievements:Built many innovative solutions for customers including a emergency voicemail system for a major broadcaster