Neil Duijster Email & Phone Number

Utrecht, Netherlands

Utrecht, Netherlands

Helping organizations excel in customer experience. Guiding companies in making lasting improvements in their digital journey. Bringing a hands-on approach to change initiatives at the intersection of business and IT.

Apeldoorn, Gelderland, Netherlands

Responsible for the design of a blueprint for the company’s future digital customer experience; and management of the associated improvement initiatives. The program’s objective is the bottom-up design of an integral blueprint across business units and departments, in close collaboration with IT. Main responsibilities are: to conduct the required project management; involve the different stakeholders and capture their vision and needs; translate all input into understandable business design principles, an IT architecture and a roadmap of sub-projects.In this position I also managed two related projects: a project to improve the adoption of the CRM system (SAP Cloud) by the field sales force; where we realized a +27% approval rate. And a project where we implemented a sales enablement platform that was successfully adopted by the Dutch business units.

Apeldoorn, Gelderland, Netherlands

Managed a business excellence program. The program was designed to increase customer centricity and optimize the sales processes at Agrifirm’s business units. Main responsibilities: to functionally set commercial targets for each business group; analyze and redesign the customer acquisition and relationship management process; determine the required organizational changes; and to set and manage an implementation and change plan. The position knew three direct reports, responsible for the CRM system and Market & Customer Insights.

Apeldoorn, Gelderland, Netherlands

Responsible for marketing plans at Agrifirm Feed based on input from the market intelligence and sales teams. Execution of resulting commercial projects across animal species sectors. The main emphasis being on improved sales strategies and customer satisfaction to grow the market position of Agrifirm Feed.

Marketing and sales support in the EMEA region for the Feed Enzymes category heading a team of 3 people. The category team determines the product proposition for the EMEA region with the global marketing team. Main responsibilities are; the development of sales and marketing plans in cooperation with local markets; Support the execution of these plans; Together with the team create the required information and material in cooperation with R&D; Training of sales teams and a direct sales support role to key accounts.

Tilburg Area, Netherlands

Extended role from product management to Marketing Manager for Nutritional Feed Additives heading a 4 person team. Responsible for marketing en technical support for nutritional feed additives portfolio. Development of product proposition and marketing plans in cooperation with sales. Management of strategic partnership with producers of the feed additives. Steer innovation strategy with R&D, lead key innovation projects.

Tilburg Area, Netherlands

Development of busines plans for feed additives. Execution of markting plans in cooperation with sales in multinational organization. Lead Innovation project with R&D for line extensions in product category.

Putten - Netherlands

Responsible for sourcing, contract management and key supplier relations for Enzymes.

Animal Sciences - Cum Laude, Aquaculture

Master Of Business Administration (Mba)