Overall responsibility for Service Transition for a new Google Cloud based banking platform. Transforming Online, Mobile banking, Lending, Current & Business accounts, Savings, Risk, Financial reporting, Bank operations, Payments, Cards, Corporate Website & Core Banking. Programme progression from SIT to Go Live , delivering Data Migration, service operations and service activation.

Client Delivery Partner – Banking – Lloyds, Virgin Money/CYBG, RBS, Sainsbury’sOverall responsibility for software, fraud and data bureau delivery projects into banking clients.• Leading the client delivery relationship management and project governance improving NPS• Established and led a multi-disciplined team to integrate a Credit Card Bureau and transition to latest generation Credit Bureau and customer management services ahead of time and budget• Led the replacement of legacy credit card originations and customer management platforms on time and budget with a high level of customer satisfaction

Delivering a portfolio of 170 projects - leading 50 project managers - Banking Infrastructure projects (Ring Fence / GDPR / eDiscovery / Payments / GTX / Swift)Successes :-• Matrix managed 30 Platform Team Leaders (Wintel, Linux, Unix, Database, Mainframe, Storage & Document management) to prioritise and resource active projects.• Deployed and managed a new commercial process (RFS/RTQ) for the 170 active projects, defining scope, agreeing milestones and completion criteria which delivered 95% of UK Bank projects on time and budget with high client satisfaction. £1.3M of project delivery in Quarter and a 24% reduction in project delivery costs, transforming delivery to use UK, near and offshore expertise.• Established a weekly/monthly governance system and led on Systems Integration issues to resolve project issues/exceptions/changes.

Leadership of UK/EMEA Client Accounts with full P&L responsibility. Full scope managed service outsourcing. Telco, Industrial Products, Media | Helpdesk, Server Operations, Security Operations, Incident & Problem management. Service Management, Project delivery, commercials, contracts, Transition, Transformation. Cloud migration. Offshore, BPO (Business process outsourcing).Successes :-• Identified operational and client satisfaction issues and re-aligned the delivery teams accordingly. Closing a £3M network services contract extension. Over a period of 6 month all service levels were met.• Severity 1 incidents reduced to under 1 per month, realising cost benefits of 10%+ YoY and improved service quality.• Proposed a globally integrated service desk, IP&C team and Network Operations Centre to deliver 30% cost saving and improve IP&C performance globally. Now implemented.• Led the development of a European Workplace WIFI transformation to improve coverage, bandwidth and security.• Developed and deployed an Incident and Problem management reporting application using Agile.• Redesigned security and risk management processes, protecting the client. Achieved 100% anti-virus coverage across desktop and server operations and 98% asset inventory reporting accuracy.• Successfully engaged the client & incumbent supplier to transition 24x7 IT operations for ITIL Incident & Problem management, Security, Helpdesk, Server Services, Desktop, Database, Storage, Network operations, Infrastructure Project services & Test Infrastructure Services in 4 months• Led the IT change process delivering 40+ RFS per month in support of client business change.• Led asset purchase and refresh strategy development to maintain service levels & in-support currency for 2000+ assets.• Led 3rd party supplier contract novations for Network operations• Led Remedy upgrade to transition to a supported version and deploy ITIL components (CMDB) contracting a 3rd party specialist.

Leading the IBM team to deliver multi-tower outsourced services to JLL. Innovation, base growth & business development. ITIL service delivery. Service transformation & projects.

Account Lead: UK Mobile Telco - Transition full scope infrastructure & transformation (On premise cloud, public cloud, DC migration, Consolidation, virtualisation. ITSM and security transformation.

Account leadership, Innovation & service management - NHS Purchasing, Pharma, Post Office, Oil & Gas

Absorbed into IBM Global Services - Aerospace training simulators, Dockyard IT migration

Leading Avionic, aircraft systems integration and testing programmes. UK leading defence electronics company now part of BAE Systems

Leadership of a team of Avionic software/systems enginners across 5 aircaft platforms