Michael Nelson Email & Phone Number

Brisbane, Queensland, Australia

• Managing the team who manage one of Australia's largest retail networks, with over 4500 venues under our support!Reporting to the Head of Technology – Always-On Technology Operations & Resilience, I am proud to lead.
• Led three teams (BAU Engineering Support, Provisioning & Billing Analysis and SDWAN Project Support) to build robust and consistent management of 10K+ routers connecting via MPLS and SDWAN services.
• Successfully managed and onboarded 50+ weekly new venue networking services, any changes and any terminations required. Implemented new automations to generate venue completion reporting, reducing required Analysts by.
• Facilitated management of the Tabcorp “oncourse” WAN, connecting Tabcorp facilities at racecourses around Australia leading to increased reliability during key racing periods and events. No P1 outages in these.
• Led Engineering support to Tabcorp’s SDWAN project, upgrading all venues from MPLS to SDWAN routers and connections over multiple phases, increasing venue cutovers by 30% per day.

Brisbane, Queensland, Australia

• Reporting to the Senior Manager – Infrastructure & Data Center Operations, I led a team of three direct and 22 indirect geographically dispersed team members with a remit to support the WINTEL infrastructure for.
• Led sustainable and operable systems across ~2300 servers (Windows & Linux), delivering stability to 19 Active Directories for TAH and TLC from a total fleet of 5100+, across 3 data centres.
• Successfully aligned Tabcorp’s (TAB and The Lottery Corporation (TLC) Technology infrastructure with business priorities for: Servers, Storage and Backup, Operating Systems, Patch and Vulnerability Management.
• Managed the WINTEL resourcing in support of the ongoing “technical separation “project, tasked with delivering the physical and logical separation of the Tabcorp and TLC infrastructure.
• Ensured the ongoing provisioning of monitoring and management of capacity, associated alerts, availability of services based on agreed service levels through a period of intense change, supporting service integrity and.
• Microsoft PKI (CA) Services

Brisbane, Queensland, Australia

• Initially engaged by ABB prior to Hitachi purchase in 2017, Hitachi Energy develop energy-industry technologies.Reporting to the Global Operations Manager, I was responsible for a team of six Technical Engineers.
• Consistently delivered support for 40 x Physical Servers across two Data Centres (NextDC B1 and S1),160 x Virtual Machines (VMware / datacentre hosted), 500+ x Virtual Machines in Azure (plus surrounding resources).
• Facilitated an ongoing focus on developing team skills in Open-Source networking products such as LibreSWAN and OPNSense to provide Internal/core networking and Customer VPN connections using a combination of vendors.
• Actively developed capability to support PostgreSQL, whilst consistently provisioning Oracle DBA support for the hosted Ellipse and AXIS environments.
• Developed team Professional Development Plans, creating opportunities to build skills, partner with key innovators in the R&D team. Significant skill uplift generated stronger retention, created internal pathways and.
• Analysed Global Customer historic monitoring and alerting incidents data, identifying opportunities to improve reliability and performance. Identified and resolved recurrent issues, reducing alert noise by 30%.

Brisbane, Australia

• Reporting to the Operations Team Leader, I sat within the Cloud Operations team, providing infrastructure and software support global customers, managing a wide range of Microsoft products and versions (Azure, Office.
• Partnered directly with Customer Representatives including technical support teams, project and program management, third party providers and Senior Executives. Accountable for the preparation, quotation and delivery.
• Nominated as second in charge covering periods of leave, supported to attend ABBs Management Essentials Program.
• Consistently attained 100% leadership, potential, attitude and performance gradings in annual Professional Development Assessments, leading to internal promotion.
• Developed successful quotations and technical design for customers, responding to Professional Service Requests.
• Established a new Services Provider Licencing Agreement (SPLA) with Microsoft, completing an organisation wide licence analysis, key to reducing True-Up costs from an initial estimate of over $1M to ~$360k. Negotiated.

Brisbane, Australia