Michael Nelson Email & Phone Number

Brisbane, Queensland, Australia

Managing the team who manage one of Australia's largest retail networks, with over 4500 venues under our support!Reporting to the Head of Technology – Always-On Technology Operations & Resilience, I am proud to lead three teams (total 20 Engineers and Analysts), responsible for Tabcorp’s retail network, connecting over 4500 venues across Australia. Key highlights so far have included:• Led three teams (BAU Engineering Support, Provisioning & Billing Analysis and SDWAN Project Support) to build robust and consistent management of 10K+ routers connecting via MPLS and SDWAN services.• Successfully managed and onboarded 50+ weekly new venue networking services, any changes and any terminations required. Implemented new automations to generate venue completion reporting, reducing required Analysts by 50% whilst improving executive visibility from “last week” to “now”.• Facilitated management of the Tabcorp “oncourse” WAN, connecting Tabcorp facilities at racecourses around Australia leading to increased reliability during key racing periods and events. No P1 outages in these locations in past 6 months.• Led Engineering support to Tabcorp’s SDWAN project, upgrading all venues from MPLS to SDWAN routers and connections over multiple phases, increasing venue cutovers by 30% per day.

Brisbane, Queensland, Australia

Reporting to the Senior Manager – Infrastructure & Data Center Operations, I led a team of three direct and 22 indirect geographically dispersed team members with a remit to support the WINTEL infrastructure for Tabcorp (ASX: TAH) and The Lotteries Corporation (ASX: TLC) via a transitional services agreement (TSA) as the two businesses separated. • Led sustainable and operable systems across ~2300 servers (Windows & Linux), delivering stability to 19 Active Directories for TAH and TLC from a total fleet of 5100+, across 3 data centres.• Successfully aligned Tabcorp’s (TAB and The Lottery Corporation (TLC) Technology infrastructure with business priorities for: Servers, Storage and Backup, Operating Systems, Patch and Vulnerability Management.• Managed the WINTEL resourcing in support of the ongoing “technical separation “project, tasked with delivering the physical and logical separation of the Tabcorp and TLC infrastructure.• Ensured the ongoing provisioning of monitoring and management of capacity, associated alerts, availability of services based on agreed service levels through a period of intense change, supporting service integrity and overall resilience of the Technology organisation.Technical Ownership, supporting 5500 venues Australia wide:• Microsoft PKI (CA) Services• Microsoft Federated Services (Five Global Tenancies)• Azure Active Directory Services• Public and Private DNS Services• Windows and Redhat (RHEL) Patching and Vulnerability Management• Microsoft Exchange 2016 / Microsoft 365 hybrid messaging• Dell/EMC Networker

Brisbane, Queensland, Australia

Initially engaged by ABB prior to Hitachi purchase in 2017, Hitachi Energy develop energy-industry technologies.Reporting to the Global Operations Manager, I was responsible for a team of six Technical Engineers supporting hosted, customer on-premise and Cloud infrastructure that deliver Ellipse and AXIS products in collaboration with peers from Malaysian and US support centres, providing ‘follow-the-sun support’.• Consistently delivered support for 40 x Physical Servers across two Data Centres (NextDC B1 and S1),160 x Virtual Machines (VMware / datacentre hosted), 500+ x Virtual Machines in Azure (plus surrounding resources) across both Windows and Unix Operating Systems (both current and legacy versions).• Facilitated an ongoing focus on developing team skills in Open-Source networking products such as LibreSWAN and OPNSense to provide Internal/core networking and Customer VPN connections using a combination of vendors and technologies (Cisco, Checkpoint and Microsoft Azure).• Actively developed capability to support PostgreSQL, whilst consistently provisioning Oracle DBA support for the hosted Ellipse and AXIS environments.• Developed team Professional Development Plans, creating opportunities to build skills, partner with key innovators in the R&D team. Significant skill uplift generated stronger retention, created internal pathways and mitigated single-owner- of knowledge risks. The model was duplicated across the Australian Technology team.• Analysed Global Customer historic monitoring and alerting incidents data, identifying opportunities to improve reliability and performance. Identified and resolved recurrent issues, reducing alert noise by 30%, improving visibility and reducing workloads across global operations teams. • Partnered directly with vendors, securing competitive pricing, leading projects from end-to-end licenses and services.

Brisbane, Australia

Reporting to the Operations Team Leader, I sat within the Cloud Operations team, providing infrastructure and software support global customers, managing a wide range of Microsoft products and versions (Azure, Office 365, Exchange Online, Windows Server 2016), back to the legacy Windows Server systems that underpin legacy customer deployments.• Partnered directly with Customer Representatives including technical support teams, project and program management, third party providers and Senior Executives. Accountable for the preparation, quotation and delivery of all minor works programs (Professional Service Requests) for all Australian customers. • Nominated as second in charge covering periods of leave, supported to attend ABBs Management Essentials Program.• Consistently attained 100% leadership, potential, attitude and performance gradings in annual Professional Development Assessments, leading to internal promotion.• Developed successful quotations and technical design for customers, responding to Professional Service Requests.• Established a new Services Provider Licencing Agreement (SPLA) with Microsoft, completing an organisation wide licence analysis, key to reducing True-Up costs from an initial estimate of over $1M to ~$360k. Negotiated directly with Senior Management and Finance Controllers in Australia, Canada and the United States as well as Microsoft representatives attaining a 60% reduction on the initial estimate. • Facilitated the same usage and licencing analysis for the Azure environment (~ US$390K USD/ mth) with a view to joining the Microsoft Cloud Services Provider (CSP) program.

Brisbane, Australia