Bear Bones IT offers a wide range of IT services to small and medium sized businesses including backup and disaster recovery, antiviral software, network security, and system monitoring.

Currently responsible for Salesforce development and optimization for use by the sales and marketing teams. Emphasize improvements that facilitate Lead management, quoting Opportunities, and accelerating Account conversion.Currently manage the efforts of a team of consultants and developers tasked with merging two separate instances of Marketo. This will allow more effective nurturing of Leads from Marketing Anonymous Leads (MALs) to Sales Accepted Leads (SALs). Currently leading a team of consultants, product managers, and developers that will integrate JIRA with Salesforce to allow the Sales team to quantify the value of lost Opportunities and Leads to product management by tying these records to known bugs and missing features in the current software solution.Work with Sales to analyze the impact of their activities in Lead nurturing and conversion, and identify areas of opportunity.

General Manager for StorageCraft Technology Indo-Pacific Pty. Ltd.Ensure the successful running of StorageCraft's business within the APAC region. Work with various teams within the organization – including Sales, Marketing, Legal, Finance, Technical Support, and our regional distributors.Day-to-day management of APAC Operations.Work with finance, sales, technical support and marketing teams to ensure the efficient running of their respective teams.Brief the Board of Directors on business developments and high priority items which require prompt resolutions.Analyse and recommend process improvement and develop feedback mechanisms to ensure continued improvement.Liaise with internal council on any and all relevant legal issues.Develop relationships with International Master Distributors and assign requests to the relevant internal team to assist.Meet with the Product Management team and discuss competition in the APAC region, passing along a competitive analysis for their consideration.Implement and change processes as guided by the Board of Directors.Work with property management to provide for future growth requirements and make improvements on current office space as required.Approve payroll and expense reports for the office.Manage P&L.Engage in the hiring process for all hires in the APAC region.Provide input to Employee Relations activities.Other duties as assigned by the Board of Directors, or as needed to ensure the effective management of the APAC operations.

General Manager for StorageCraft Technology International Headquarters. Ensure the successful running of StorageCraft's business within the EMEA region. Work with various teams within the organization – including Sales, Marketing, Legal, Finance, Technical Support, and our regional International Master Distributors.Day-to-day management of EU Operations.Work with finance, sales, technical support and marketing teams to ensure the efficient running of their respective teams.Brief the Board of Directors on business developments and high priority items which require prompt resolutions.Analyse and recommend process improvement and develop feedback mechanisms to ensure continued improvement.Liaise with internal council on any and all relevant legal issues.Develop relationships with International Master Distributors and assign requests to the relevant internal team to assist.Meet with the Product Management team and discuss competition in the EMEA region, passing along a competitive analysis for their consideration.Work with the EU Sales Director to manage out-of-policy requests submitted by StorageCraft Partners.Implement and change processes as guided by the Board of Directors.Work with property management to provide for future growth requirements and make improvements on current office space as required.Attend quarterly board meetings.Approve payroll and expense reports for the office.Manage P&L.Engage in the hiring process for all hires in the EMEA region.Assist other EMEA offices with systems related requests and help facilitate the smooth functioning of each EMEA location.Provide input to Employee Relations activities.Other duties as assigned by the Board of Directors, or as needed to ensure the effective management of the EMEA operations.

Managed a team of Technical Support Specialists to provide technical assistance and support to our Enterprise IT customers. Proactively trained the team to resolve customer concerns and issues. Using a solid technical aptitude with operating systems, helped computer IT experts resolve backup, storage and recovery concerns in a timely manner over the phone.Managed a team of Specialists in providing technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. Served as the primary support liaison between company and customer providing quality technical support. Used excellent communication skills while supporting colleagues and peers throughout the organization. Took on new challenges while always thinking about how I could improve the customer experience. Pro-actively assisted the team in driving key initiatives and ensuring the long-term success of our customers and the company. Provided technical assistance and support to our Enterprise IT customers.Ensured all incidents received by the Support Center were tracked, escalated, and resolved in line with internal support procedures.Resolved clients' questions or problems in the areas of system configurations/setup, product functionality and bugs/enhancements.Responsible for identifying and documenting product defects for review and validation.Served as primary support liaison between company and customer.Kept customers informed of how and when problems are resolved.Involved in any additional follow up, testing and troubleshooting.Maintained a high level of customer satisfaction which was measured on a regular basis. Developed and shared knowledge about the software. Wrote knowledge base articles and whitepapers to address common customer questions and issues.

Responsible for locating, recruiting, educating and developing qualified Channel Partners in order to achieve corporate objectives of sales, growth, profits and visibility within the partner community.Responsible for monthly, quarterly, and annual partner targets in the north-eastern region of the United States and Canada. Reported and analyzed partner data.Prospected by proactively making outbound calls to identify end user opportunities, building a pipeline, providing necessary pre-sales support, working closely with Channel Partners and driving sales to increase revenue. Exceeded quota assignments for my assigned territory and maintained a detailed record of my activities. Accepted inbound and performed outbound telephone calls from/to strategic partners to identify sales opportunities.Tracked sales opportunities (leads, deal registration, quotes etc.) and drove partners' revenue generation activities.Performed ongoing analysis and reporting on partners supported.Acted as a liaison between partners and appropriate StorageCraft sales reps to help partners close sales opportunities.Demonstrated consistent achievement of sales quota.Proficient with various software applications programs including Microsoft Office and a CRM tool such as Salesforce.com.Closed business while achieving a high level of partner satisfaction.Perform other duties and projects as assigned.

Reduced past-due accounts receivable by 54 percentBilled and worked with all major insurance companiesRecorded general ledger entries

Managed business and customer accountsDemonstrated initiative by cold-calling small businesses and successfully closing sales opportunitiesDesigned proposals and made on-site presentations