Nelson Mercado Email & Phone Number

New York, United States

Develop strategies to increase Genius Bar session availability, reduce customer wait times, and meet customer demand. Ensure that all services and repairs align with established procedures while delivering feedback to technicians based on observing their sessions and reviewing repair notes. Analyze performance and operational metrics to develop quarterly plans in collaboration with Support leaders.

Freehold, Nj

Planned and developed a comprehensive web application using Flask, HTML, CSS, and JavaScript, enabling users to filter and view images with asynchronous image filtering to avoid page reloads.Transitioned from local image storage to using a Postgres database for metadata and company object storage for images, ensuring efficient data management and retrieval.Containerized and deployed the Flask application on the company’s Kubernetes infrastructure, enhancing scalability and reliability.Created a Python script to automate the process of reading user submissions, extracting relevant metadata, and uploading images to the object storage, streamlining the image upload workflow.

Coordinated the delivery, installation, and testing of data circuits to retails stores across the country. Responsible for accuracy and maintenance of circuit database throughout the project scope. Cross collaborated with Network Engineers and other Project Managers to document project lifecycle and system workflows.

Staten Island, Ny

I get to use my problem-solving and people skills to ensure swift resolutions to technical problems of every kind. As a Genius, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I also educate my team members about products, while independently keeping my own technical know-how up to date.

Edison, Nj

As a Business Specialist, I introduce Apple solutions, technology, and services to business customers. I spend time on the sales floor, meeting first-time and current business customers and learning their needs. I discover company goals through briefings and work with my team to prepare and present proposals. For customers with more complex needs, I work with the entire Business Team to craft the ideal solutions. By engaging customers to think about the possibilities of Apple technology in their businesses, my team helps companies be more productive with Apple technology.

Staten Island, Ny

Old Bridge, Nj

Diploma With Honors, Audio Recording & Production, A

Education record