Nemanja Djuric Email & Phone Number

Belgrade, Rs

Santa Clara, California, United States

Provide expert guidance and advice to colleagues and management.Collaborate with cross-functional teams to solve complex problems in theStratus environment and implement new initiatives. Maintain PHP and various Docker images,troubleshot and correct system-wide issues or bugs, assist with PCIcompliance & maintained network diagrams

Direct a high-caliber team of 9 SRE professionals and deliver effective services pertinent to the provisioning of servers and assisting clients in conducting seamless migrations. Troubleshoot escalated problems related to Magneto e-commerce stores. Evaluate system activities and configuration aimed at resolving performance issues. Determineresolution for malware/compromised sites as well as install and configure load balancers including Nginx and HAProxy.Key Contributions:- Authored many internal and external how-to (wiki) documentation pages as well as implemented helpscripts and debugging tools internally.- Leveraged problem-solving skills in supporting issues alongside patching and debugging Magneto scripts.- Enhanced decision-making related to feature releases, bug fixes, and overall brand roadmapsStratus plan as the strategic part of the DevOps decision board, coordinating actively with CTO, CEO, and COO on weekly basis.

Director Of Tier 2 Sre Team

Direct high-calibre team of 6 SRE professionals and deliver effective services pertinent to provisioning of serversand assisting clients in conducting seamless migrations. Troubleshoot escalated problems related to Magneto e-commerce stores. Evaluate system activities and configuration aimed at resolving performance issues. Determineresolution for malware/compromised sites as well as install and configure load balancers including Nginx and HAProxy.Key Contributions:- Authored many internal and external how-to (wiki) documentation pages as well as implemented helpscripts and debugging tools internally.- Leveraged problem-solving skills in supporting issues alongside patching and debugging Magneto scripts.- Enhanced decision-making related to feature releases, bug fixes, and overall roadmaps about MageMojoStratus plan as the strategic part of DevOps decision board, coordinating actively with CTO, CEO, COO onweekly basis.

Pittsburgh, Pennsylvania

Joined company in 2016 and delivered services as regular System Admin for two years before promoting to Nightshift team lead in 2018. Offered compelling services and successfully earned promotion as Director of SRE Tier 2team in 2020.

Austin, Texas Area

Level 2 support technician in web hosting company, January 2014 – May 2016. A Small Orange, member of technical support team with other brands Arvixe, HostNine, Cirtex, SEO Hosting and SEO Webebhosting (member of Endurance International Group). When needed doing Abuse tech tasks (SPAM investigation and abatement, Investigate violations of Acceptable Usage Policy- Notify customers and assist with compliance.). Also worked on daily base with issues on : ● cPanel, WHM, WHMCS, Kayako, LiveChat ● Apache, ModSecurity, Nginx, Passenger, SSL Certificates ● PHP, EasyApache ● MySQL, MariaDB, phpMyAdmin ● MyDNS, BIND, CloudFlare ● Nagios, Munin ● Exim, Dovecot, SpamAssassin, MailChannels ● R1Soft, CodeGuard ● SSH, Cron, cPanel migrations, FTP, APF, CSF ● WordPress, Softaculous, Weebly, SiteLock, Various script debug and troubleshoot ● OnApp, Virtuozzo

Belgrade, Serbia

IT Linux and Windows Administrator ProdHosting Internet Services (Level 2 administrator)http://www.prodhosting.net- Clients were assisted with hosting inquiries of both technical and billing nature through live chat support, phone calls, or tickets. I operated out of the chat system, having anywhere from three to eight chats simultaneously.- Technical support was provided for multi-tenant and single-tenant CentOS servers with front-end management systems such as cPanel, Plesk, and Virtuozzo / OpenVZ systems.- Support issues as a regarded domain registration and transfers, DNS configuration, billing inquiries, general cPanel / LAMP troubleshooting, in addition to email (EXIM, Dovecot). Additionally, a major role in this position required being an informant to customers about any service outages or interruptions. - As a System Administrator I helped my coworkers internally assisting with issues that required root access or higher-level technical skill. I was not only used as an escalation point for technical problems - quite often I took ownership of chats in attempts to de-escalate frustrated or discontent clients. - Use of Bash and MySQL CLI during troubleshooting was common. Understanding of Linux web servers was required to review system activity and configuration for the sake of diagnosing and/or resolving performance issues.- I rose beyond scope of support to assist with front-end installations, coding, design and development issues that clients had. This involved PHP-based content management systems, including but not limited to WordPress, Joomla, Magento, WHMCS, Prestashop, ZenCart, vBulletin, and OpenCart.

Employer/Freelancer

Belgrade, Serbia

I was CEO founder of my business. Export-Import business in charge of 35 employers.

Belgrade, Serbia

Coordinator, IT Linux and Windows administrator, Database Progress RDBMS, Unixware, Networks, Installations, POS Equipment, retail cash registers. As Application Administrator I was critical to keeping the applications this organization relies on running. Mostly I worked on install, update, tune, diagnose, and babysit both internal and third-party applications. Since company was retail, wholesale and in export-import business I managed to extend CRM, HR and BPM processes and implement new features such is inventory control, employee time tracking, production control and etc. Application was terminal based at that time, so I managed to connect Windows as client app to it.