Nate Erde-Wollheim Email & Phone Number

Beaverton, Oregon, United States

- 2022 Presidents Club Award Winner- 2022 Rising Star (San Francisco) Award Winner

Beaverton, Oregon, United States

-Work with local and national technical consultants to identify contract, contract-to-permanent and permanent positions in the areas of IT, Business Applications, Telecommunications and Engineering.-Network with local User Groups, Technical Schools and Technology Evangelists to grow and enhance the technical personnel community.-Source potential candidates by utilizing Apex’s proprietary database, referrals, User Groups, job boards and advertising.-Maintain a best in class screening process by meeting all candidates for face-to-face interviews, conducting reference checks and administering technical tests.-Maintain strong relationships with technical personnel through consistent communication, honesty and loyalty.-Serve as point of contact for career coaching, resume enhancements, pay rate negotiations, benefits and payroll questions.-Work closely with Sales and Management Team to understand and deliver on client’s needs.

Portland, Or

Individually grew and developed existing account base to exceed two million dollar annual sales goal.Consulting with long standing and new clients around each specific project need to prevent issues and ensure timelines are met, including projects upwards of $200,000 per order.Developed strong sales cycle process in conjunction with CRM software to maximize ratio of quotes to orders closed .Authored multiple technical articles which were published in independent industry publications to grow company awareness.Overcame customer's objections to sell a commodity at a higher price than competitors.Received multiple awards including top customer service (2017,2020) and top sales prospector (2018).

Vancouver, Wa

First on Phones: Responsible for triaging all incoming support calls and troubleshooting all basic technical problems by providing step by step solutionsFor more complex issues that cannot be solved on the initial phone call, research solution and provide follow up support until issue is resolvedWorks in cooperation with various departments across organization including: Professional Services/consulting Software Development SalesHelp design and lead training webinars for new and intermediate users to help familiarize with our software and new featuresBuilt rapport with customers by explaining technical problems in a straight forward manner allowing them to better understand the problem and feel more confident resolving on their own in the futureLearned solutions from escalated cases to reduce dependence on advanced level technical supportIssues commonly addressed include: Basic instillation of proprietary software Missing add-ins Macro Settings issues License issues System Errors