Vanessa Smith Email & Phone Number

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Responsibilities:*Provide oversight and direction for management, monitoring and problem resolution of projects under the responsibility of GM International Operations*Support/Manage local, regional and global initiatives for a multi-vendor IT environment*Manage the End to End project life-cycle*Identify and manage risks & issuesKey Achievements:*Promoted from Holden PM (contractor) to General Motors International Operations PM (Permanent) within 3months of starting… Show more Responsibilities:*Provide oversight and direction for management, monitoring and problem resolution of projects under the responsibility of GM International Operations*Support/Manage local, regional and global initiatives for a multi-vendor IT environment*Manage the End to End project life-cycle*Identify and manage risks & issuesKey Achievements:*Promoted from Holden PM (contractor) to General Motors International Operations PM (Permanent) within 3months of starting at GM*Implemented VoIP at Holden’s 2 Australian Plants: Elizabeth, S.A., 1100+ end users; Port Melbourne, Vic, 200 end users*Upgraded Holden HQs VoIP infrastructure, 1800 end users.*Implemented Cisco WebEx products Meeting Center and Connect, replacing Microsoft Live Meeting and Communicator for GM International Operations Region Show less

Melbourne, Australia

*Manage the Kraft account’s portfolio of non-standard service requests*Manage the End to End project life-cycle*Identify and manage risks & issues*Provide estimates of work at Pre-Sales and for developing Statement of Works*Produce & maintain appropriate (for the project size) project management documentation including: project scope, communication matrix, reports, implementation project schedules and meeting agendas/minutes*Work with various internal & external… Show more *Manage the Kraft account’s portfolio of non-standard service requests*Manage the End to End project life-cycle*Identify and manage risks & issues*Provide estimates of work at Pre-Sales and for developing Statement of Works*Produce & maintain appropriate (for the project size) project management documentation including: project scope, communication matrix, reports, implementation project schedules and meeting agendas/minutes*Work with various internal & external stakeholders, subject matter experts, technical staff & vendors to elicit information relevant to achieving the objectives of the project Key Achievements:Danone Integration Project*$10M Budget*1150 Danone users across China, Indonesia and Malaysia were integrated into Kraft*Refresh of all Danone users PCs including a migration of Lotus notes to Microsoft office*China HQ: Kraft China headquarters was relocated from Beijing to Shanghai. This required the installation of new infrastructure for 250 users including: wireless data, voice (PABX), and 8 servers including new exchange, domain controller, application servers, DMZ Bluecoat Proxy environment. Coordinated with other Kraft suppliers, EG, BT to ensure correct LAN / WAN changes.*China Plants: Seven plants were integrated, a new R&D building in China was fitted out and over 200 sales offices were rationalised to approximately 100 sites.*Malaysia & Indonesia: Two HQs, four plants & sales offices were integrated. This included implementation of application and file & print servers, VoIP PABX*35 servers implemented across three countriesKraft Australian HQ move*$125K Budget*Move of 260 users in an accelerated timeframe*Implementation of new POE switches, VoIP, wireless network and guest internet*Decommission of existing infrastructure at old site (switches, PABX, voicemail servers)*Coordinated in conjunction with BT all WAN changes required at Data centre that holds Kraft’s infrastructure*Implementation of follow-me print application Show less

Melbourne, Australia

*Monitored all development and high priority projects in liaison with the Project Managers. Provide reports on project progress, issues and risks to clients and management as required*Compiled weekly, monthly and periodic reporting, accessing data from supporting systems and conducted interviews*Managed small to medium projects from end to end as required*Coordinated Team Lead and Project Managers for resource planning and forecasting *Continuity of Business (COB) Co-ordinator… Show more *Monitored all development and high priority projects in liaison with the Project Managers. Provide reports on project progress, issues and risks to clients and management as required*Compiled weekly, monthly and periodic reporting, accessing data from supporting systems and conducted interviews*Managed small to medium projects from end to end as required*Coordinated Team Lead and Project Managers for resource planning and forecasting *Continuity of Business (COB) Co-ordinator which entailed the creation and maintenance of COB plans and to coordinate all COB activities for the IT department as required for annual test and quarterly deliverables. Key Achievements:*Managed multiple Oracle forms application projects with budgets ranging from $5K to $50K*Integration/migration of in house Project Management tool to Planview Project management tool for Australia*Managed the upgrade of the Oracle database to version 10*Developed Disaster Recovery Plans for Citigroup IT department*Managed 2 Disaster Recovery tests for the Citigroup IT department while supporting the Business with their tests Show less

London, United Kingdom

*To manage Helpdesk integration using business analysis, systems & process design, project planning and delivery activities for Direct Line and Churchill insurance companies using the Prince II methodology.*To develop business cases and required documentation to support business decisions to initiate change projects.*Liaise with internal business units, external customers and third party suppliers.*Facilitate training and workshops for Business Departments.*Manage government… Show more *To manage Helpdesk integration using business analysis, systems & process design, project planning and delivery activities for Direct Line and Churchill insurance companies using the Prince II methodology.*To develop business cases and required documentation to support business decisions to initiate change projects.*Liaise with internal business units, external customers and third party suppliers.*Facilitate training and workshops for Business Departments.*Manage government compliance documents to ensure all business units met government standards.Key Achievements:*Successfully integrated the helpdesk systems of Churchill and Direct line insurance companies.*Facilitated workshops around England to gather requirements from both Directline and Churchill insurance companies.*Prepared the Go Live criteria document to a state that obtained Business approval for the first stage of the integration of Churchill and Direct Line back office for insurance quoting. Show less

Bsc(Hons)

Vce