Thomas Newcomer Email & Phone Number

Beaverton, Or

Provide Level 1 Desktop support as well as junior administration duties including:Developed login script for Enterprise anti-virus migration; uninstalling old client and installing new client.Administer Symantec Enteprise Protection server and clientsInstalled, configured and administered Sharepoint Foundation ServerConfiguration, administration and maintenance of Windows Server Update ServicesCreated Network Operations Center email notification templateInstituted using AD for desktop environment configuration e.g., Favorites and drive mappingsImplemented higher-level security policies through ADWindows server problem troubleshootingminor phone system administrationBasic VMWare administrationPowershell and VBScripting for AD object reports and managementHelp facilitate systems integration process into new parent companyWindows server maintenance planning and implementation

Performed all duties as during previous contracting periodProvided technical support in a Microsoft network environment with Lotus Notes using Remedy trouble ticket tracking system, interacting with other IT departments as necessary.Used asset tracking system to maintain data on current status of workstation assetsDocumented issues and resolutions for use with internal lookup database

Provided night shift alarm response to manufacturing system failures, contacting higher level support personnel as necesssary

Assisted in laptop lease return project consisting of preparing the new laptop for the expected user, migrating user data from laptop to laptop, decryption and encryption of data, providing customer service to varying levels of management and personnel and some travel.Assisted Second level support in maintaining supplies, readiness to meet customer (user) demand, disbursement of technical supplies to customers, physical moves of workstations and phones, basic troubleshooting of phones and PCs, assisted with planning and implementation of department moves from building to building.Assisted in PC lease return project: preparation, implementation troubleshooting and labor management.

Restored and improved network and workstation uptime, resources and availability within three months through implementation and enforcement of upgrades, configuration changes and policy.Recommended and implemented strategies and technology for the improvement of the operation to provide greater efficiency and a higher level of customer service.Oversaw configuration, installation and migration of network from NetWare 5 and GroupWise 5.0 to Windows 2000 active directory and Exchange with near zero (1 hour re*orientation) production loss.Installed a new phone system with 3 interacting locations, with near zero (2*hour re*orientation) production loss.Commissioned and installed and administered the company's first secure website for file exchange.Oversaw and converted ADP payroll system from stand*alone to server/client structure with HR tools module addition.Led and educated the company to a revolution in how the company utilizes current and available technology to enhance its product, while maintaining standards of interoperability and streamlining production efficiencies.Configured and Administered IP Office and Lucent Definity phone systemsAdministered Intuity Audix, VoicemailPro and Callware voicemail phone systemsConfigured Cisco router for ISP vendor changeConfigured Lucent Pipeline routers for private IP class changeInstalled and configured and administered ArcServe Backup systemInstalled and configured and administered Symantec Antivirus Enterprise EditionAdministered and configured NetScreen firewallAdministered and installed Windows 2000/2003 MSSQL 2000 and Exchange 2000 serversSupported Windows NT, 2000 and XP workstations with Office 97, 2000, and 2003.Maintained and installed DELL PowerEdge and Compaq Proliant ServersNegotiated double*capacity phone lines and sextuple capacity internet connection while maintaining current telecom vendor expenseNetwork consisted of 6 subnets over 3 physical locations with approx 70 nodes

Ensure the overall integrity and effectiveness of the Microsoft Windows NT computer network and dependent hardware and software for CenterSpan, Inc.Recommend and implement strategies and technology for the improvement of the operation to provide greater efficiency and a higher level of customer service.Designed, installed and configured employee dial*in system using Cisco 3600 router and ISDN lines with custom ISDN configuration.Oversaw installation of Cisco PIX 515 firewall, and installed VPN capability with TACACs*RADIUS authentication.Administered ArcServe Backup systemUpgraded primary file server RAID capacity with zero unplanned company downtimeInstalled, configured and administered RightFax serverAssisted configuration and administered Siemens phone systemMonitor, repair and upgrade servers and workstations as necessaryImplement computer related Y2K upgrades