- Daily and On Call IT support for hundreds of active MSP clients across the continental US- Support cases ranged from individual end-user instruction on (proprietary as well as prolific) software from basic use, to organizational scaling -- to troubleshooting the gamut of software and/or hardware issues -- to acting as liason with 3rd party IT vendors on behalf of the client- Troubleshooting strata ranged from basic networking and hardware affecting minimal end users, to major outages affecting all users in clients' environments- Supported the broad range of Microsoft Windows server OS environments, as well as the broad range of manufacturers' network switching/routing/firewall devices, physical and virtual alike- Supported an array of printing equipment from check scanners used by financial institutions, to general use and MFP machines, to industrial-grade plotting equipment- Honed troubleshooting and client support skills in a demanding environment requiring continuous multi-tasking and prioritization of clients' needs and reported issues

- Single technical support point of contact for over 100 Embarq Payphone Services field technicians- Business data analysis and presentation- Database administration- Website development and administration- National project management- Employee training- Invoice financial coding

- National Service Activation Center rep for Sprint Pay phone Services as support analyst- National Single Point of Contact for long distance PIC assignments and issues - Scheduling of pay phone installations including contractors and equipment- Monthly commissions processing for out-of-territory partners- Development and administration of national asset optimization tracking system for Sprint Public Access- National hardware/software trainer for field workforce in 41 states

- Worked in National Service Activation Center for SPSI- National Single Point of Contact for long distance PIC assignments and Issues - Scheduled pay phone installations including contractors and equipment