Nghia Le Email & Phone Number

At Trintech, I have consistently demonstrated my commitment to excellence in customer experience, contributing to a sustained CSAT team average of 9.74 in FY24. Leveraging my degree in Information Technology from The University of Texas at Dallas, I specialize in resolving complex technical challenges and ensuring robust network security.I played a key role in developing and implementing a strategic approach that enhanced IT integration and expedited issue resolution. This strategy led to a 5% increase in case resolutions and ensured that 90% of high-severity cases were addressed promptly and effectively. My proactive coordination with cross-functional units has been pivotal in achieving operational excellence and maintaining the high level of customer trust that Trintech is known for.

Listed skills include Microsoft Office, Time Management, Teamwork, Customer Service, and 5 others.