Nicholas Martinez Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

- Displayed initiative in identifying an opportunity to develop my skills in personal branding and talent management by discovering a client in need of expanding their entertainment career resulting in a unique strategy set with defined goals and project deadlines.- Launched a social media brand strategy to develop an influencer career for the client by curating content on Instagram and TikTok targeted at a specific following between the ages of 17-30. As a result, the client received a viral video of 200K+ views, 40K+ likes, and 900+ shares within the first 40 days of their TikTok debut.- Produced and assisted in social media content design utilizing program tools, including Adobe Photoshop, Illustrator, Lightroom, Premier Pro, and CapCut to edit short-form videos and create a uniform Instagram page that captured the clients' modeling talents.

Thousand Oaks, California, United States

- Improved customer relationships by establishing shared personal experiences, demonstrating strong listening skills, and determining the needs of returning customers ahead of time, resulting in a 6-point increase in our stores' customer connection score and a customer retention score of 60%.- Achieved a consistent flow of daily operations at a fast-paced location by simultaneously conducting drive-thru traffic, fulfilling over 120+ detailed orders, and effectively handling customer interactions with a positive point of view.- Maximized the efficiency of store production by capitalizing on the diverse talents of all team members and effectively communicating with one another, resulting in a 99% order accuracy and a weekly operation score of 30-35 seconds per customer.

Los Angeles County, California, United States

- Independently gathered market research to develop and update social media content to increase Instagram viewer reach and target market interest. Demonstrated originality and creative problem-solving strength by capitalizing on emerging trends to showcase and promote entertainment industry guest speakers and overall brand identity through visual graphics and short-form videos.- Achieved social media objectives by utilizing a variety of analytical techniques such as tracking active media campaigns, creating copywriting with SEO application, and managing a weekly social media calendar resulting in an increase in social media engagement by 261%, with 151 new followers in the age group of 18-34 within the first 30 days of hire.- Communicated directly with the marketing director via email and informal weekly calls to coordinate approval of new content, discuss a fluctuating brand strategy, and follow up on added projects outside of media management, ensuring consistent dependability regardless of the task level. - Supported executive management and the media team in multiple onsite roles, including information research on all special guest speakers, media pre-production setup, establishing open communication and relationships with program attendees for digital content purposes, and providing personal assistance to guest speakers and executive staff when needed.

New Mexico, United States

- Streamlined a new and efficient filing system for over 700 students within a 6-month deadline applying creative solutions that improved department search optimization, encrypted personal file data, and generated a faster performance in overall staff operations.- Assisted multiple departments acting as scribe for various staff meetings delegating department objectives, and attentively documenting and organizing current department goals while maintaining my duties and projects as assistant to the staff director.- Spearheaded the Student Employee Committee designed to create events and resources focused on benefitting student employees, including a monthly NSE appreciate lunch, weekly SE meetings that allowed for open discussion on any concerns student employees might have, and the launch of NSE of the month to celebrate and recognize individuals in their achievements.

New Mexico, United States

- Heavy Phone and Confidentiality: Maintained a daily call log of around 30-40 clients assisting said clients with updated private information which included financial documentation, heavy scheduling and booking of flights, and answering questions. This resulted in a 4 out of 5 customer satisfaction score within my first 5 months and 3rd in our employee’s top call list. - Pressured Work Environment: Under many circumstances delays and cancellations would occur leaving clients feelings stressed and exhausted. During these occurrences, I remained calm under pressure, re-strategized, and found quick and honest solutions for clients.- Communication and Relationship Building: Maintained constant communication with clients on airline/aircraft, departure/ arrival, and other updates given to me directly from my communication with pilots and other airline staff. This was effective in improving overall customer satisfaction so that our clients could make the best travel decisions in a timely manner. - Going the Extra Mile: In some cases of delay or canceled flights, I would wake up earlier or leave later in order to assist older cliental in booking hotel reservations and receiving proper transportation to and from the hotel.

- Privacy and Discretion and Detail Accuracy: 2 ½ years of experience in handling personal financial information for over 100+ daily clients as well as accurately maintaining large cash/check deposits, account updates, and financial reports leading to an accuracy score of 100% for two years in a row. - Promoted to Teller 2 within my first year due to exceptional professionalism, proficient cross selling, and detailed monetary accuracy.

New Mexico, United States

- HS Senior Intern turned Employee: Interning for 5 months at the age of 17, I maintained a high level of professionalism and monetary accuracy which included a 97% customer satisfaction rating, while at the same time maintaining my 3.8 GPA