Niamh Larkin Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

County Dublin, Ireland

Dublin City, County Dublin, Ireland

I assisted lecturers in developing and delivering online course content for students. My primary tasks included: delivering live tutorials to 600+ students over Zoom in HTML & CSS to Master Students and Identifying Bias in a Critical Thinking module to first years, responding to queries, classroom administration, correcting assignments under deadlines, recording and editing lecture videos on Adobe Premiere Pro and YouTube.

Dublin City, County Dublin, Ireland

During my five years, I built long-term relationships with regular customers. By providing excellent customer service and building rapport which encouraged repeat business. I completed an online course on HACCP (Hazard Analysis & Critical Control Point) in order to maintain health & safety measures and Food Hygiene standards in the organisation.One of my responsibilities included training new starters. I proactively engaged with new starters, helping them settle into the new role and instilling the operational standards of the organisation. I was a regular contact point for new starters and junior team members regarding operational queries.I assisted in the promotional activities in the business such as the Halloween dress-up competitions and Christmas Raffle. While also upselling promotional offers in store to every customer served.

Dublin City, County Dublin, Ireland

Working in a fast paced, dynamic environment required an ability to up skill quickly and adapt to change. As a sales agent for AIG car insurance, I consistently exceeded monthly sales/renewals targets and my customer satisfaction metrics were always above target. My calls have been used as training examples of best practice. I was a subject matter expert and provided advice and assistance to other members on my team. I mentored and trained junior agents ensuring they adhered to the latest polices and procedures.

Dublin City, County Dublin, Ireland

Implemented in 1999, TaxSaver incentivises people to use public transport to and from work. This scheme has proven to be a success as over 4,000 companies purchase Monthly and/or Annual tickets for their employees. Saving employees between 29%– 52% in tax. As a Clerical Officer in Irish Rail, I built strong communication, organisational, teamwork and digital skills.Communication was a big part of the role. I regularly liaised with the public by responding to queries or providing information via face to face, phone or email. I coordinated the retrieval of lost and found items between the station managers and customers. I marketed the scheme to potential customers at TaxSaver ticket Roadshows to obtain new customers by visiting companies and marketing the scheme by actively engaging with others. I played a pivotal role in delivering important public services e.g. during the Irish Rail strike that year the work load increased, I worked with a team to provide a high level of customer satisfaction at a difficult time.

Dublin City, County Dublin, Ireland

During my time with Dunnes Stores, my duties included:- Ringing in purchases, scanning coupons and ensuring customer satisfaction.- Counted money in cash drawers at the beginning of each shift to ensure I was given the correct amount and that there was adequate change in my till.- Provided a high quality standard of customer service.- Maintaining stock control and facing the products in line for customers (face-offs).

Master'S Degree, Electronic Business, 1.1, First Class Honours

Graduated 8th in my class with a First Class Honours. Received a Scholarship based on my Semester 1 results from the University.

Gnó Agus Gaeilge (Business And Irish)

Taught through the medium of Irish; Key subjects include: - Economic and Political Systems - Information Technology Skills - Marketing.