Nicholas Jacobs Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Alpharetta, Georgia, United States

Responsible for establishing and managing relationships with internal and external customersLiaise with customers on warehouse orders and provide advice/suggestions on products/servicesTake ownership of customer issues and follow-through till resolutionInvestigate alternative solutions to last minute change requests and provide timely resolutionsAbility to manage and articulate complex situations resulting in optimal customer success

Alpharetta Ga

Formulated weekly carrier scorecards to track performance data and execution of on-time shipping from plants Performed order entry, email management, returns, credits, debits, rush orders, shipping changes, customer resolutions and other actions as needed.Acted as site trainer for DOT Hazmat 49CFR training, general awareness certification including presentation of training materials and administration of testingServed as member of Cabot’s Sustainability/Safety team implementing best safety practices for the office

Alpharetta Ga

Managed domestic and international outbound LTL, FTL, flatbed, bulk, airfreight and container loads from all North America and Canada plants to customersCollected and reviewed customer's information to have a clear understanding of their requirements, such as technical, business and logistics prior to confirming PO.Coordinated orders with appropriate modes of transportation across multiple Cabot businessesRequest quotes from multiple carriers to determine most cost-efficient shipping optionCollaborated with other departments to ensure high level of customer satisfaction

Woodstock Ga

Supervised all import operations, export operations, and warehouse facilityImplemented new freight forwarding software to help maximize productivityGenerated sales leads for employees to contact overseas agents and suppliersManaged financial aspects of transactions including costs and profit

Marietta Ga

Supervised daily import operations with the Atlanta officeTrained new associates to perform all tasks required in freight forwardingDeveloped a training manual for new employeesConducted weekly office meetings to delegate shipments and ensure productivity Compiled weekly reports for the general manager

Greater Atlanta Area

Obtained detailed knowledge of the government regulations for international freight forwarding and the necessary skills to move shipments domestically and internationallyOrchestrated customs clearances and delivery of shipments for overseas companiesFacilitated the necessary paperwork for pickups and deliveries within the USImplemented cost effective and efficient transportation plans for inbound freightIncreased customer satisfaction by developing a system to notify overseas customers of the progress of their shipmentsMaintained inventory of incoming and outgoing shipments within onsite warehouse

Greater Atlanta Area

Researched fortune 500 companies to locate potential customersSold customized premium sports hospitality packages to fortune 500 companiesObtained marketing and customer services skills necessary to communicate with top executives