Diagnosing and resolving technical issues for various clients throughout different fields ranging from hospitals, schools, all the way to reinsurance companies.Train and manage staff on my Service Desk team on parameters such as caller identification/verification, customer satisfaction, as well as identifying and meeting the needs of our Service Level Agreements (SLAs) with our various clients. Provide friendly and professional service while providing technical knowledge to… Show more Diagnosing and resolving technical issues for various clients throughout different fields ranging from hospitals, schools, all the way to reinsurance companies.Train and manage staff on my Service Desk team on parameters such as caller identification/verification, customer satisfaction, as well as identifying and meeting the needs of our Service Level Agreements (SLAs) with our various clients. Provide friendly and professional service while providing technical knowledge to guide users through step-by-step instructions, or perform remote troubleshooting to assist user hands on with problem resolution. Show less

Responsible for training employees, cash management, employee/customer satisfaction, and general upkeep of multiple different stores and day to day tasks.-PRIDE award winner for excellence in management, cleanliness, as well as customer satisfaction and retention-Training new staff ranging from first time employees, to part time retired workers -Assisted in opening location that now serves as Corporate Training Location for new DQ locations