· Overseeing disability clients’ National Disability Insurance Scheme (NDIS) funds, and allocating appropriate funds to supports, services, and experiences that can enrich and increase their quality of life.· Liaising with Plan Managers, external providers, and family to oversee progress in clients, while ensuring their services are benefiting them, and organising and communicating appointment schedules and invoices.· Working across numerous databases, both internal and external, such as Lumary to coordinate client funds, prioritise simultaneous projects and tasks (managing thirty clients), and liaise with other in- house departments (i.e., Support Worker Rostering, Medical and Finances).· Daily accurate report writing and case notes on actions taken for a client, and requirements prior to deadlines.· Scheduling both in-person and online meetings with clients, and support services to review a client’s plan, discuss goals and strategies for months in advance, and delegate individual tasks.· Daily phone calls and interactions with clients, some requiring urgent response and support medically, and emotionally.· Investigating potential acts of fraud and reporting suspicions with accompanying evidence to departments including the NDIS Commission and Fraud Department.· Being a trusted and knowledgeable professional that clients divulge their vulnerabilities and insecurities too, establishing a working relationship of trust and support in creating opportunities to fulfil and progress their wellbeing.· Establishing the same rapport with family members and guardians, and encouraging a connective dynamic whereby we all work together to empower my clients with choice and control for the decisions in their own lives.

· Keeping up-to-date with new information regarding requirements and policies, which can change daily, and accurately communicating this to the community.· Completing verbal Health Assessments with people who have tested positive to COVID-19, and communicating this data across numerous databases for clinical teams to review.· Providing wellbeing support, professional guidance and resourcefulness to clients calling with queries or uncertainties about their requirements once affected by COVID-19.· Conversation management when interacting with highly emotional clients.· Clear and concise reporting of interactions with clients. Providing a detailed account of the information they share on their database profiles.· Working daily on databases and other applications including Outlook, Microsoft Word and Excel, Microsoft Teams, Salesforce and specific agency systems.· Communicating critical information in depth and detail to team Supervisors and additional supporting agencies, including SAPOL, SA Pathology, and SA Health Covid Response Care Team.· Reviewing requests for clients in dire circumstances, and speaking with them to gather additional information to determine their eligibility for food support services. Then completing these orders and communicating them onto the service agency, Foodbank.· Previously coordinating the Health Check SA App for travellers to and from South Australia who were required to quarantine and required wellbeing support.

· Programming and coaching weekly health education and fitness classes for the Village residents, ranging from Boxing, HIIT and Bootcamp sessions, to mindfulness, stress-management and injury prevention.· Implementation of mindfulness and meditation practices for employees prior to, and during their shifts.· Introducing residents to newly implemented Village technologies, including the Tastelife Website and Guesst App (a full-service Village App for residents). Daily management and maintenance of these systems.· Daily gym management, administration, record-keeping, equipment maintenance audits and assisting in event proposals for presentation to Management and project clients.· Collection and storage of residents’ personal information in databases, to monitor their health and wellness progression and any injury management.· Regularly collaborating with different Heads of departments, Health and Safety Advisors and Management regarding health and wellness program, initiatives and events.· Being actively involved in the Smart Food program and collaborating with the Head Chef over the day’s menu, while using multiple online programs to format the menu and all necessary labelling for presentation in the dining hall.· Responsible for planning, promoting and running regular social and sporting events for Village residents. Including major events for holidays such as Christmas.

· Managing investigations, including typing and formatting legal documents for presentation in Court, and accurate entry of evidence into SAPOL databases for storage.· Proficiency in multiple online Police databases. All with a high degree of confidentiality.· Operate in conjunction with numerous SAPOL resources during high-risk situations and critical incidents.· Collaborating with other emergency services, including South Australia Ambulance Services and Metropolitan Fire Services during multi-agency situations and events.· Displaying empathy, clarity, decisiveness, and assertiveness with people in emotional states of trauma or affected by mental health and substances.· Problem solving and fast decision-making, often with access to very limited information during high-pressure scenarios.· Effective statement writing and note taking, whereby attention to detail and extracting relevant information is critical for successful conviction.· Conversation management and interviewing techniques with suspects, victims, and witnesses.· Leadership and a high degree of resilience and clarity in thought during high-stress and chaotic scenarios.· Front station duties, requiring high degree of time management and multitasking between administration, customer service, accessing online systems and communicating to operational patrols during incidents.

· Encourage and facilitate young peoples’ participation in community life, such as taking them out for social activities.· Provide a safe and constructive environment for vulnerable young people as they transition out of care and into independent living.· Act as a mentor, and educate youth clients on independent living skills, such as household chores, taking them food shopping, assisting them with financial management, and healthy living habits such as nutrition and exercise.· Recognise their unique emotional traumas, and behavioural difficulties, while providing counsel and mentorship through times of distress.