Nicholas Brenner Email & Phone Number

As a Product Lead and Onboarding Analyst at GovInvest, I lead the implementation process for clients into our financial forecasting software, ensuring seamless onboarding and optimal utilization. Key responsibilities include:- Managing the end-to-end implementation process, from client onboarding to post-implementation support.- Collaborating with cross-functional teams including management, leadership, development, engineering, and customer success to maintain high levels of customer satisfaction.- Driving product development and improvement initiatives based on client feedback and industry trends.- Providing ongoing education and training to clients to maximize the value they derive from our software.- Conducting data and financial analysis to inform product enhancements and optimize forecasting accuracy.Key Accomplishments- Successfully onboarded 30 of clients, resulting in increased ARR and Client retentions- Leading the continued development and implementation of the Financial Forecasting software- Streamlined the implementation process, reducing client onboarding time by 20% and improving overall customer satisfaction ratings.

Remote

Responsibilities Customer experience- Effectively resolve customer inquiries in a considerate and timely manner- Compose thoughtful, personalized responses for a variety of customer requests- Build sustainable relationships and trust with customers through open and interactive communication- Identify, reproduce, and document bugs for the engineering teams- Make active contributions to help achieve team goals and successes- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation (Zendesk, Intercom, google suite)Workforce management-Utilizing multiple liner regression, exponential smoothing, Bayesian inference, and factor analysis to generate robust predictive models based on limited data sets- Generate reports to show changes to productivity or performance- Provide updates on efficiency to company leaders- Uphold a high standard of customer service through real-time monitoring and other methods

Mercer Island, Washington

1) Develop curriculum for the instruction of students in various subjects based on state standards.2) Research or recommend textbooks, software, equipment, or other learning materials to complement tutoring.3) Participate in training and development sessions to improve instructional practices or learn new instruction techniques.4) Organize a teaching environment to promote productivity and learning.5) Communicate students' progress to students, parents or teachers in written progress reports, in or by email.6) Maintain records of students' assessment results, progress, feedback, or schoolperformance, ensuring confidentiality of all records.

Client Services• Record client information and opportunities in company software (Maximizer CRM).• Communicate important information, details, and promotions to existing and new clientele viatelephone and email.• Update clients on job status during the production, delivery, installation, and warranty stages ofeach project via telephone and email.Bid Preparation• Perform quantity take-offs for fenestration on a variety of single-family residential, multi-familyresidential, and light commercial new-construction and renovation plans.• Operate Kolbe ProQuote software to produce detailed quotations that include requiredfenestration and installation amounts.• Produce bid proposals using Adobe InDesign software, incorporating relevant, project-relateddescriptions and visuals.Order Processing and Completion• Produce supply agreements in preparation for client sign-off using existing templates combinedwith project-specific details.• Finalize order details and prepare them for submission to manufacturer for factory production.• Contribute to order reviews, collaborating with Architectural Technologists and Salespeople.

Issaquah, Washington

Daily correspondence with students in grades 6-12 and assisting with concepts relating to all subjects in education as well as improving executive functioning skills. Daily communication with parents on student progress and developing professional relationships with clients while maintaining company integrity and reputation.

Fairbanks, Alaska

Assist college students in all areas of mathematics including but not limited to: Calculus 1-3, Algebra,Differential equations, Physics, Statics, Dynamics, Chemistry, Statistics, Linear algebra, Proofs, Trigonometry, and Geometry.Phone Number: 474-5427 (Supervisor: Latrice Bowman)

Fairbanks Ak

Summit Logistics 08 / 2015 – 12/2015Mechanical Engineering InternProduct development● Utilized phase gate product development process to complete frame design project.● Working closely with customers to identify requirements and translate into technical specifications● Baselined competitive product performance.● Acquired competitive local quotes for materials acquisition.● Designed underframe for modular office unit,● Conducted formal design review, ending in a design approval and movement into production.Production● Applied 5s tools to enhance manufacturing space,● Created shadow board for tool storage.● Standardized and labeled storage shelves for “green” (high use) materials.

Fairbanks, Alaska

Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies. Report to management about asset utilization and audit results, and recommend changes in operations and financial activities. Prepare detailed reports on audit findings. Phone Number: 474-0286 (Supervisor: Thom Roser)

4477 Pikes Landing Rd 99709

Managing and directing employees of the front desk, and the bell crew. Intensive customer service,Problem solving, Creation of schedules, and Managing of budgets.Phone Number: 455-5016 (Supervisor: Codie Villalobos)

Bachelor Of Science - Bs, Multi/Interdisciplinary Studies

Associate Of Science - As, Engineering