Nicholas Chamansingh Email & Phone Number

Commercial Experience- Strategic Leadership: Responsible for driving the acceleration and growth of Virtana by designing and implementing comprehensive business strategies, plans, and procedures that align with the company’s long-term goals.- Operational Oversight: Oversaw daily operations across key functions, including Marketing, Sales, and Finance, ensuring efficient execution and alignment with growth targets.Contributions- Business Strategy & Growth: Developed and implemented key strategies that resulted in measurable business growth and performance improvements, with a focus on market expansion and operational efficiency.- Goal Setting & Achievement: Established and drove comprehensive goals for performance and growth, ensuring all business units were aligned with overarching corporate objectives.Strategy Experience- Policy & Culture Development: Played a key role in shaping company culture by establishing policies that promoted Virtana’s vision and fostered a positive, growth-oriented environment.Leadership- Cross-Functional Leadership: Led and empowered cross-functional teams in Marketing, Sales, and - - -- Finance, ensuring cohesive execution of business strategies and continuous performance improvement.Vision & Culture: Promoted and embedded the company’s culture and vision throughout the organization, creating an environment that encourages innovation and growth.

Commercial Experience- P&L Management & Revenue Growth: Responsible for the P&L for TSTT's mobile and digital product roadmap across B2C, B2B, CX, Sales, and Marketing. Led a successful turnaround of the consumer business, achieving revenue and EBITDA growth for the first time in over four years.- Product & Portfolio Redesign: Revamped the product, marketing, and sales portfolios for mobile and fixed services, leading to the highest H1 EBITDA growth in FY24 over the last 4+ years.- Sales Growth: Spearheaded the restructuring of sales and distribution strategy, which resulted in a 120% sales growth.Contributions- EBITDA & Profitability: Achieved record EBITDA growth during H1 FY24, the highest in over four years, by implementing innovative commercial strategies and aligning teams around key growth objectives.- Marketing Revamp: Stabilized the customer base and achieved significant revenue growth through targeted data-driven marketing campaigns, which improved customer data adoption and engagement.Strategy Experience- Roadmap & Product Strategy: Led the restructuring of TSTT’s mobile and fixed services roadmap, focusing on data-driven product recommendation strategies that catered to customer preferences, resulting in improved service uptake and ARPU growth.- Revenue Optimization: Designed and executed strategies to enhance revenue streams through innovative marketing tactics and operational efficiency across the entire business portfolio.Leadership- Turnaround Leadership: Led the consumer business to its first significant revenue and EBITDA growth in over four years, showcasing strong leadership in transforming underperforming units.- Cross-Functional Collaboration: Successfully managed teams across sales, marketing, and CX, fostering collaboration and aligning efforts to drive performance improvements and growth across the board.

Commercial Experience- Revenue & Market Share Growth: Spearheaded the transformation of Digicel Jamaica’s consumer business, achieving the first YoY growth of 3.5% after eight years of decline by implementing a new, customer-centric commercial strategy.- Customer Value Management: Leveraged machine learning and AI to introduce predictive recommendation models that analyzed consumer behavior, boosting ARPU and market share.- Product Innovation & Digitalization: Led the redesign of the consumer product portfolio and digitized core processes, resulting in improved customer stickiness and consecutive increases in NPS and rNPS.Contributions- Revenue Growth: Implemented a new commercial strategy that reversed a long-term revenue decline, generating 3.5% YoY growth.- Operational Efficiency: Reorganized core business processes and implemented a data-driven strategy, which increased operational efficiency and ROI.- Digital Transformation: Rolled out the digital agenda, transforming customer engagement via digital marketing strategies and mobile apps, enhancing customer experience and stickiness.Strategy Experience- Customer-Centric Solutions: Introduced dynamic customer journey management tools that improved customer engagement across all touchpoints, resulting in improved ARPU and customer loyalty.- Digital Customer Engagement: Enhanced digital customer engagement through marketing automation and real-time customer management, which contributed to the shift from Pay-as-You-Go models to plan-based services.Leadership- Cultural Transformation: Drove cultural change across Digicel Jamaica by leading and fostering a collaborative work environment and ensuring transparent communication across the organization.- Strategic Leadership: Collaborated with senior leadership to secure a $50M investment aimed at Fixed Mobile Convergence (FMC) solutions, leading to significant market share growth and improved customer retention

Commercial Experience- Revenue Growth: Led a comprehensive commercial transformation, achieving YoY revenue growth and improving cost efficiency by 3%. Implemented marketing automation and strategic pricing initiatives that enhanced market share.- Customer Engagement & Monetization: Developed predictive recommendation models to analyze consumer data and target customers with tailored offers, increasing ARPU by 5% and boosting repurchase rates by 10% YoY.- Product Portfolio Redesign: Revamped the product portfolio to align with market needs and introduced digital engagement strategies, improving customer retention and enhancing experience through mobile app usage.Contributions- Operational Efficiency: Centralized the PMO into a Strategic PMO, creating clear OPEX priorities that improved cross-functional efficiency and led to quicker ROI on projects.- Cost Reduction: Introduced Kanban and agile methodologies across teams, driving efficiency in planning, development, and execution, resulting in 3% YoY cost efficiency.- MNP Strategy: Successfully rolled out a Mobile Number Portability (MNP) strategy, resulting in market share and ARPU growth in key geographic regions.Strategy Experience- Market Analysis & Expansion: Analyzed market dynamics and competitive portfolios to craft a go-to-market strategy, resulting in significant market penetration and an increase in ARPU.- Customer Journey Optimization: Managed end-to-end customer experience, improving engagement from acquisition to retention. Implemented digital touchpoints and mobile apps that resulted in a 5pp YoY shift in customer behavior from PAYGO to plans models.Leadership- Agile Leadership: Fostered an agile working environment, promoting cross-functional collaboration and empowering teams to improve planning and execution processes.- Succession Leadership & Culture: Strengthened leadership succession and improved team culture, resulting in a +25pp improvement in employee engagement scores (Peakon).

Responsible for transforming the end-to-end data stack to operationalise and provide a provide a centralised insight on the full 360 of the business. Lead the change management for across the company by introducing Agile/Kanban cross functional working. Developed the advanced analytics and business intelligence units across the business and multiple markets. Rolled out the digital agenda by redesigning the entire product portfolio resulting in increasing customer stickiness with the introduction of mobile apps which enhanced customer experience.

Trinidad And Tobago

Leader of the end-to-end customer journey management and strategy working directly with the CCO and CEO. Rebuilt the customer management operations, product & pricing strategies, and roadmap. Responsible for the digitisation strategy for Media management and customer queries, product purchase and upselling.

Trinidad And Tobago

-- Worked with numerous cross functional teams to design and deliver a fully automated chat-bot assistant for Customer Operations.-- Projected age debt values and patterns for the customer base and provided an action list to reduce and maintain an acceptable level debt over time using ARIMA and LSTM models for forecasting. -- Developed a digitisation strategy for Media management and customer queries by using Facebook's messenger platform and NLP

Responsible for Designing and Facilitating: - BIDA6007 Analytical Methods for Text & Web Mining

Design and facilitated the following courses: - COMP 6940 Big Data and Visual Analytics (Msc) - COMP 6905 Cloud Technologies (Msc) - INFO 3606 Cloud Computing (Bsc)

Research in Natural Language Processing to determine the latent semantic relationships between documents and its content Research involved in Web Mining, web crawling and data analytics for the purpose of content delivery Utilizing topic modelling algorithms to obtain word distribution within documents to determine closeness

Design and facilitated the following courses: - SFEN 5015 Advance Internet Technology (Msc) - INTR 3001 Internet Technology and E-Commerce (Bsc)

Responsible for operational efficiency and optimizations of all technical operations within Digicel Trinidad and Tobago.Introduced the development team to agile methodologies/practices such as Scrum.-Worked with numerous team on internal projects to improve efficiency and business processoptimization.-Worked on web applications in Python(Flask) and GoLang(Gin) with client side technologiesAngularJS and React-Chaired design meetings with the development team-Managed teams to ensure that each product/tool built keep with timeline and meetexpectations-Deploy and utilized ELK stack to monitor server and applications health

The University Of The West Indies

Responsible for teaching and mentoring Computer Science and Electrical and Engineeringstudents in various programming and software engineering courses.

Department Of Electrical And Computer Engineering The University Of The West In

Responsible for the design of the mFisheries @sea web services, which includes, mFisheries coastguard services, mFisheries management services and mobiles REST services. Provides analysis of data collected by the mFisheries mobile application

Department Of Electrical And Computer Engineering, University Of The West Indies

Provided technical support and training for students who undertook the ECNG 3020 final yearproject. Was responsible for teaching programming concepts, web based systems, databasedesign and implementation as well as client/server side scripting.

Master Of Science (Msc), Computer Science, Distinction

Bachelor Of Science (Bsc) (Double Major), Computer Science

Activities and Societies: UWI Computing Society (President 2012-2013)

A Level

O Level