Nicholas Devries Email & Phone Number

Huntsville, Al, Us

Huntsville, Alabama, United States

DOJ Contractor• Re-image and troubleshoot laptop and tablet issues.• Set up and adjust workstations and user accesses.• Troubleshoot software, network, and hardware issues.

Montgomery, Alabama, United States

Support dozens of Air Force applications for all military branches, DOD civilians, and contractors. Trained and working on behalf of teams 1 through 7 out of the 8 teams. Assist users with DOD applications, databases, logistics, network, and server issues. Proficient in troubleshooting CMOS, IMDS, ILS-S, ARMS, ACES, AF EONet, Digital University, AF Portal, BMC Remedy, and more applications.• Coordinated with server-side agents to create a more coordinated and efficient process. Supervisor approved and implemented my new process.• Coordinated with server-side agents to create a more coordinated and efficient process.• No major QC failed tickets.

Montgomery, Alabama, United States

Execute military funerals for veterans, retirees and soldiers currently serving with the highest degree of precision and discipline.• Held leadership positions within the funeral team including presentation of the folded flag to next of kin. Trained new soldiers, coordinated funeral services with families of the deceased, funeral homes, and the Army.• Invited to attend the State 40-hour Honor Guard training course and graduated.• Performed over 250 military Honor Guard funerals and earned the Honor Guard ribbon.

Montgomery, Alabama, United States

Active-Duty Operational Support position to ensure all National Guard enlistees’ medical and background files are complete, reviewed, signed, and processed punctually. Maintain constant contact with co-workers, recruiters, and their supervisors to ensure all enlistees can arrive at Basic Training by their class date. Utilize the MEPCOM Integrated Resource System and other systems to create and adjust projections to administrators, doctors, and nearly 70 Joint Force workers to process each applicant. Process requests for orders and medical waivers. Review and administer enlistment contracts with applicants.● Selected for this position (four ranks above mine) as the lowest ranking of seven applicants interviewed. As a Private First Class, I was the lowest ranking military person in the entire processing station. ● Received the longest-term active-duty orders for this job through the fiscal year. Because of superior performance, had orders renewed despite an 85% budget cut for this job. Only released from orders by further budget cuts.

Centcom - Deployment

Maintain security of the Combat Outpost (COP), Maintain security and freedom of maneuver within the Area of Operation (AO). Continuously upgrade and improve perimeter and interior defenses. Perform HQ duty and monitor security devices and all communications for the COP. Maintain communication between the platoon and HQ during missions. Vehicle and weapons maintenance. Stay physically fit and proficient in duties and continue to learn new skills.• Performed 600 hours of Base Security mounted in an MRAP in stationary, roving positions and dismounted in a tower for perimeter and Entry Control Point security. (ECP)• Was the driver and gunner for over 3000 miles during over 60 different missions outside of the COP.• Missions included providing freedom of maneuver for U.S. and allied forces, mounted and dismounted security for hasty Key Leader Engagements (KLEs), Quick Reaction force missions for unplanned dangerous emergencies within the AO, and other sensitive operations within hostile territories.• Additional duty taken was to provide graphics analysis to document maligned state actors for the platoon’s Intelligence Summaries (INTSUM).

Montgomery, Alabama, United States

Support hundreds of DoD applications, agencies, departments, and branches. Document and resolve all interactions using remedy ticketing systems. Maintain access to over one hundred DoD applications. Assist DoD personnel and affiliates with accounts and IT issues on DoD sites, servers, networks, and applications.• Prioritized a ticket made for a caller that would have otherwise been overlooked by their inadequate description of the issue. An entire branch of the military was unable to purchase anything. After digging into the find that issue I was able to push the ticket through to the right people much more quickly• Resolved a ticket that had been being pushed back and forth about a dozen times for about a month without any progress. Neither party could understand each other. Instead of sending it off to the requested party as usual, I called the person with the request and translated her request so the receiver would understand what she wanted and resolve the ticket.

Auburn, Alabama, United States

Promote store and employee sales goals. Maintain professional appearance and experience. Make schedules and deposits. ● Maintained all highest customer satisfaction reviews from customers.● Inherited a store trending to close soon due to months of declining sales. In just months, I restored sales from $10,000 below breakeven to profitable.

Auburn, Alabama, United States

Performed security enforcement of the Auburn Village Mall including patrolling the inner and outer mall property, responding to stores’ calls of shoplifting or disturbances, keeping customers to dress code, enforcing the no weapon policy, keeping a daily log, incident reports, end of shift reports, lost or stolen log, maintaining an “in charge” presence without the ability to use force unless a felony is taking place, keeping the mall entry points secured at correct times. ● Repeatedly demonstrate my ability to de-escalate confrontational situations with the public and co-workers.● Investigate shoplifting incidents methodically to determine whether a store employee or customer is at fault.● Received all positive comments from customers and the best feedback review out of all mall security officers.● Assisted Auburn PD in multiple arrests including perpetrators brandishing firearms and threatening bystanders.

Auburn, Alabama, United States

Hire, supervise and train all employees. Direct employees’ sales objectives, repair protocols, customer performance ratings and financial results.● Successfully repaired over 2000 electronic devices such as iPhones, laptops, tablets, and more.● Promoted within the owner’s suite of businesses from lead technician at iFixandRepair to store manager of this computer and personal devices repair and accessories store. ● Maintained dependable sales.● Increased online interactions by over 2000% and positive reviews by 500%.

Auburn, Alabama, United States

Represent T-Mobile as a friendly, helpful, and knowledgeable customer advocate. Responsible for helping customers get the most benefit out of their accounts as well as understand their bills. Troubleshoot service and device issues. Connect customers to the best devices, plans and overall packages for their lifestyles, while meeting goals for the store.● Recognized within the district for the store’s continued perfect customer satisfaction rating. ● Recognized within the store for signing on entire families to T-Mobile.