Nicholas Devries Email & Phone Number

Huntsville, AL, US

Huntsville, Alabama, United States

• DOJ Contractor
• Re-image and troubleshoot laptop and tablet issues.
• Set up and adjust workstations and user accesses.
• Troubleshoot software, network, and hardware issues.

Montgomery, Alabama, United States

• Support dozens of Air Force applications for all military branches, DOD civilians, and contractors. Trained and working on behalf of teams 1 through 7 out of the 8 teams. Assist users with DOD applications, databases.
• Coordinated with server-side agents to create a more coordinated and efficient process. Supervisor approved and implemented my new process.
• Coordinated with server-side agents to create a more coordinated and efficient process.
• No major QC failed tickets.

Montgomery, Alabama, United States

• Execute military funerals for veterans, retirees and soldiers currently serving with the highest degree of precision and discipline.
• Held leadership positions within the funeral team including presentation of the folded flag to next of kin. Trained new soldiers, coordinated funeral services with families of the deceased, funeral homes, and the Army.
• Invited to attend the State 40-hour Honor Guard training course and graduated.
• Performed over 250 military Honor Guard funerals and earned the Honor Guard ribbon.

Montgomery, Alabama, United States

• Active-Duty Operational Support position to ensure all National Guard enlistees’ medical and background files are complete, reviewed, signed, and processed punctually. Maintain constant contact with co-workers.
• Selected for this position (four ranks above mine) as the lowest ranking of seven applicants interviewed. As a Private First Class, I was the lowest ranking military person in the entire processing station.
• Received the longest-term active-duty orders for this job through the fiscal year. Because of superior performance, had orders renewed despite an 85% budget cut for this job. Only released from orders by further budget.

Centcom - Deployment

• Maintain security of the Combat Outpost (COP), Maintain security and freedom of maneuver within the Area of Operation (AO). Continuously upgrade and improve perimeter and interior defenses. Perform HQ duty and monitor.
• Performed 600 hours of Base Security mounted in an MRAP in stationary, roving positions and dismounted in a tower for perimeter and Entry Control Point security. (ECP)
• Was the driver and gunner for over 3000 miles during over 60 different missions outside of the COP.
• Missions included providing freedom of maneuver for U.S. and allied forces, mounted and dismounted security for hasty Key Leader Engagements (KLEs), Quick Reaction force missions for unplanned dangerous emergencies.
• Additional duty taken was to provide graphics analysis to document maligned state actors for the platoon’s Intelligence Summaries (INTSUM).

Montgomery, Alabama, United States

• Support hundreds of DoD applications, agencies, departments, and branches. Document and resolve all interactions using remedy ticketing systems. Maintain access to over one hundred DoD applications. Assist DoD.
• Prioritized a ticket made for a caller that would have otherwise been overlooked by their inadequate description of the issue. An entire branch of the military was unable to purchase anything. After digging into the.
• Resolved a ticket that had been being pushed back and forth about a dozen times for about a month without any progress. Neither party could understand each other. Instead of sending it off to the requested party as.

Auburn, Alabama, United States

• Promote store and employee sales goals. Maintain professional appearance and experience. Make schedules and deposits.
• Maintained all highest customer satisfaction reviews from customers.
• Inherited a store trending to close soon due to months of declining sales. In just months, I restored sales from $10,000 below breakeven to profitable.

Auburn, Alabama, United States

• Performed security enforcement of the Auburn Village Mall including patrolling the inner and outer mall property, responding to stores’ calls of shoplifting or disturbances, keeping customers to dress code, enforcing.
• Repeatedly demonstrate my ability to de-escalate confrontational situations with the public and co-workers.
• Investigate shoplifting incidents methodically to determine whether a store employee or customer is at fault.
• Received all positive comments from customers and the best feedback review out of all mall security officers.
• Assisted Auburn PD in multiple arrests including perpetrators brandishing firearms and threatening bystanders.

Auburn, Alabama, United States

• Hire, supervise and train all employees. Direct employees’ sales objectives, repair protocols, customer performance ratings and financial results.
• Successfully repaired over 2000 electronic devices such as iPhones, laptops, tablets, and more.
• Promoted within the owner’s suite of businesses from lead technician at iFixandRepair to store manager of this computer and personal devices repair and accessories store.
• Maintained dependable sales.
• Increased online interactions by over 2000% and positive reviews by 500%.

Auburn, Alabama, United States

• Represent T-Mobile as a friendly, helpful, and knowledgeable customer advocate. Responsible for helping customers get the most benefit out of their accounts as well as understand their bills. Troubleshoot service and.
• Recognized within the district for the store’s continued perfect customer satisfaction rating.
• Recognized within the store for signing on entire families to T-Mobile.