Nicholas Ernst Email & Phone Number

Traverse City, Mi

Configuration and administration of on-site datacenter and remotely hosted servers, including core installation, Apache2, Nginx (as primary server and proxy solutions), MySql, PhP, Nagios/Nagiosgraph/Nagvis, Mono, and additional Network management tools. Data management through MySql and MSSql database systems, while coordinating data flow and processing for operations and front office departments and personnel.Interfacing with various third party vendors and services while ensuring adherence to shipping protocols and proper rate management. Additionally, ensuring proper data flow and integration of several eCommerce solutions with our internal systems.Support, testing and primary troubleshooting of internally developed and third party software and applications used by all departments, including various aspects of installation, configuration, and instruction as required.Scripting projects in Python, Bash, some minimal VBScript modifications including reporting, monitoring, failover solutions and standalone custom command line tools. Some dynamic html generation of flexible, real-time reporting through Python CGI solutions.Installation, configuration, custom scripting and management of the Nagios monitoring system, often leveraging features of the check_nt and nrpe plugins. Adaptations of Nagios to monitor Operations performance through related Sql database queries.Administration, configuration and support of Zendesk and Jira ticket systems, while providing escalated support for other departments using these tools.

Lansing, Michigan Area

Contracted by Aerotek (Teksystems) recruiting agency to perform a large scale data/account migration effort between a legacy AFS system and modern Cpanel managed Linux servers.

Lansing, Michigan Area

Providing remote tier 2 technical support for home internet and wifi issues● Troubleshooting network issues for Windows, Android, OSX, iOS devicesRemotely assisted clients using “phone therapy” to lead them through various adjustments, andcorrections to personal device settings related to the network.Network encryption adjustments as required for many specific devicesUnderstanding of 802.11 protocols, 2.4Ghz vs 5Ghz wifi frequencies and the differences thereinFamiliarity and setup of local area networks, ip assignment, dns, and port managementCall handling and transfer procedures within a remote call center networkSuperior client handling and de­escalation techniques

Kalamazoo, Michigan Area

Hadoop cluster management, using Puppet and Heira. Monitoring of servers and network using Nagios, and creation of specific Nagios checks as needed.Understanding of Bash, Python, Ruby, Applescript.Frequent use of Git.Understanding of OS X terminal and Ubuntu server administration.Use of job related softwares, such as Radar, Espresso, KeepassX, Adium.Disclosure and confidentiality practices.Interfacing with Ops and Dev teams within my own department, and other related departments.

The majority of my duties included or revolved around the administration of Linux OS webservers, diagnosing issues and correcting them as required. As a senior administrator, I spent much time providing diagnostic assistance and training in more advanced techniques.

The Web

I created content for virtual world development (essentially...stuff you see in video games), using various skills and tools in the graphic design and code development fields. Specifically, tools such as Photoshop, 3dsMax, Audacity, frame/model animation software, and coding forms such as LSL, PHP, MySql.I also managed all aspects of advertising, sales and business development for the created products

None Completed, Game And Simluation Programming

Studied Game and Simulation Programming

Computer Science

Started with a medical focus, then switched to computer science after 45 credits, ending with a total of 98 before transferring to DeVry.