- Administers, maintains, and supports multiple Enterprise Resource Planning, Customer Relationship Management, and Collaboration enterprise applications such as the school’s Student Financial Systems, Student Information Systems, Enterprise Meeting & Room Scheduling System, and Legal Case Management Systems.- Applies a seasoned understanding of application analysis and integration with a process-based approach to maintaining and enhancing applications.- Guides clients and business owners’ thinking on business value, options, priorities, and tradeoffs.- Engages in long-term and strategic discussions with clients and business owners to craft appropriate and innovative solutions for complex enterprise applications and projects.- Responsible for problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems.- Implements effective techniques to monitor and evaluate customer concerns, issues, and satisfaction as well as anticipating customer needs.- Monitors and maintains application availability, reliability, and security. Analyzes applications for ongoing efficiency.- Independently, and as part of the team, performs advanced operational and complex maintenance tasks on enterprise applications.- Forecasts utilization patterns for capacity planning, and identifies modifications and upgrades.- Recommends changes and enhancements for application availability, reliability and performance.- Participates in the translation of business and user requirements into technical user stories.- Creates and maintains documentation standards ensuring all applications and supporting infrastructure are documented according to set standards.- Models, documents, and enforces uniform application best practices and administration methodologies. - Develops and maintains plans to manage patches, upgrades, and update cycles, coordinating maintenance activities with stakeholders and business owners across HLS

- As the Systems Team Specialist, leads on audit response and procedure development. - Critically analyze existing systems, procedures, and policies for flaws and areas of improvement related to the overall security and integrity of systems. - Responsible for developing the technology roadmap and communicating plans to the department. - Administer and integrate multiple related functional area information systems.- Formulate and recommend policies and procedures to effectively administer the related systems.- Lead cross-departmental teams to develop detailed project plans and manages the resources required to execute these plans by developing, communicating, and tracking project schedules, team assignments, and budgets.

- Developed and maintain security strategy for all finance data. - Led the development and update of new procedures and forms for the Office of the Controller.- Managed existing Office of the Controller’s website as well as develop new content.- Coordinated implementation and testing of Banner patches and upgrades.- Participated in cross functional teams to develop appropriate non-resident alien procedures.- Produced reports as required.

- Ensured that all employees had the technological resources they needed through troubleshooting, analysis and resolving help desk issues.- Aided in the administration, and general maintenance of the computer network.- Produced numerous reports showing sales potential and profitability as well as other reports showing errors and omissions.- Utilized lean management techniques to advance projects and automate processes to support the agency in increasing efficiencies.- Trained staff in classroom and one-on-one environments in preparation for software and hardware upgrades.- Coordinated with outside vendors to leverage their tools and introduce new customizations for our systems.

- Managed the daily operation and maintenance of the four story Campus Center; accommodating dining, entertainment, social, and educational needs.- Trained & supervised a crew of 10 to 20 student staff.- Prepared daily work schedules for professional and student employees.- Initiated alternative solutions during numerous critical situations.

- Provided technical support to system users.- Developed and maintained the department website.- Generated a new project map feature to display current and pending projects.

- Redesigned their purchasing process utilizing lean management techniques.- Analyzed and recommended new company wide phone options to management.

- Applied MATLAB software in signal analysis and testing.