Nicholas Goodwin Email & Phone Number

Washington, District Of Columbia, United States

Supports GDIT portfolio director in leading planning, budgeting, and execution of GDIT’s CMS Marketplace Assister Technical Support (MATS) contract.Leverages 10 years of trusted partnerships with CMS stakeholders to plan, execute, and scale complex training and technical support projects while maintaining exceptional work product quality standards. Provides hands-on coaching to MATS training, operations, and IT workstream teams while mentoring people managers to refine processes, anticipate needs, and empower their teams. Coordinates with CMS and GDIT leaders to scale the MATS team as the program scope expands to address new and challenging programmatic requirements in terms of resources (growing from 35 FTEs in 2021 to 200+ FTEs), technical support (MATS manages two Salesforce orgs for CMS), and technical development (MATS supports seven major workstreams composed of multiple smaller projects).Developed extensive MATS onboarding processes and collateral to promote sustainable long-term growth, including program-wide onboarding materials, deliverable standards and templates, and role-based instruction. Partnered with stakeholders across CMS in 2022 to plan, project manage, and pilot a highly complex digital Marketplace Assister Community (MAC) platform, using the MATS Salesforce org and CMS data to pair millions of consumers losing Medicaid with local assisters to secure health coverage following the end of the COVID-19 Public Health Emergency.Led the transition of GDIT’s longstanding MATS Consumer Support Group (CSG) scrum team into two separate scrum teams and a service request team as the MAC scope and GDIT team expanded in 2023.

Washington D.C. Metro Area

Managed award-winning training team of 17+ policy analysts, instructional systems designers, technical staff, and subcontractors.Led development of federal computer-based certification training programs, instructional videos, on-demand microlearning modules, and 500+ plain language publications for 15,000 Navigators and certified application counselors (collectively, assisters) who enroll millions of Americans in health coverage in 33 states.Trained policy team to summarize legislative, regulatory, and operational reforms affecting 95 million Americans with Marketplace, Medicaid, and Children’s Health Insurance Program (CHIP) coverage in plain language.Developed client-facing staffing and training plans, project schedules, monthly progress reports, budget projections, and other contractual deliverables. Played key role in expanding CMS MATS program revenue by more than 400 percent in 2019 by contributing to winning proposal effort and scaling the original six-person team to 35 FTEs.Conceptualized and led adoption of custom Salesforce document tracking tool for team of 30+ government and private sector stakeholders who review and clear hundreds of CMS publications each year.Won Silver Brandon Hall Excellence in Technology Award for Best Use of Video for Learning in August 2021.Won Bronze Telly Award for Non-Broadcast General-Direct Marketing in June 2021.

Washington D.C. Metro Area

Oversaw 16-month redesign of 2,300-page federal computer-based certification training curriculum for 17,000+ federally-certified assisters in 2016 and 2017; incorporated plain language and adult learning principles.Convened 24 assister organizations, government officials, and health care stakeholders with CMS leadership to evaluate redesigned training courses and incorporated 32 feedback documents across the curriculum.Developed new complex case scenarios, virtual simulations of application and enrollment processes at HealthCare.gov, and advanced content on assisting American Indians, Ryan White HIV/AIDS Program recipients, and individuals with disabilities.Facilitated translation of 2,300-page curriculum into Spanish while ensuring all content met Section 508 accessibility requirements for individuals with disabilities.Updated 200-page Assister Standard Operating Procedures Manual, 65-page Assister Roadmap to Resources, and other key technical support publications in 2016.

Greater Atlanta Area

Hired, trained, and managed team of 17 federally-certified in-person assisters at CMS Atlanta Enrollment Assistance Center while establishing robust referral networks with federal, state, and local partners.Facilitated 443 percent year-over-year increase in consumer qualified health plan enrollments across metro Atlanta during 2014 Open Enrollment Period through strategic outreach and staff management.Hosted HHS Secretary Sylvia Burwell, Atlanta Mayor Kasim Reed, Georgia House Minority Leader Stacey Abrams, and other dignitaries during 2015 Open Enrollment Period at local outreach & enrollment events.Led workgroup charged with overhauling outreach and marketing strategies across 12 Enrollment Assistance Centers in seven states.Selected as White House Healthy Young America Future Leader following nomination by HHS (01/2015).Selected as CSRA Health & Civil Future Leader (11/2014).

Greater Atlanta Area

Developed Health Insurance Basics curriculum targeting limited English proficiency (LEP) and minority consumers for SAMHSA office of Policy, Planning, and Innovation.Revised behavioral health equity resources and social media materials to promote the value of health insurance and Affordable Care Act protections for LEP and minority consumers.

Mobilized 110 student volunteers and 12 paid CACs at Emory University and University of Georgia to connect underserved populations with health insurance and other basic social, medical, and foundational resources.Led Affordable Care Act outreach, education, and enrollment efforts for consumers in 12 counties as co-recipient of first-ever Georgia Navigator grant from HHS.Received national recognition for leadership and innovation in NPR News, WABE Morning Edition, and the Chronicle of Higher Education.

Established volunteer-based health insurance enrollment assistance program at Grady Health System's patient financial counseling center following passage of the Affordable Care Act.Assisted Grady patients with application and enrollment processes for Medicaid, CHIP, and private insurance during first-ever Open Enrollment Period through newly-established Health Insurance Marketplace.

Atlanta, Ga

Wrote and reported feature content for Emory Medicine and Emory Nursing magazines.

Wrote and reported feature content for print magazine and digital content for Health and Wellness and Daily Agenda sections.

Managed information desk staff, sales reporting, event set-up, and training of new employees.