Alright, I put a whole bunch of "official" language down below but here's the gist: I build and lead great teams that communicate and work together well, and can adapt to take on any challenges. I earn my team's respect and loyalty by doing the same things that they do, making sure I understand the day-to-day operations and making improvements by exploring the platforms we use and optimizing them - making the software and policies work efficiently, and documenting them for the team to reference as well as for training new members. I take pride in the work I do and genuinely care about making both customer and team experiences the best they can be. If that's what you're looking for, you should definitely reach out to me.I'm an experienced Customer Service Supervisor with a demonstrated history of success in multiple roles, including management, support, and policy development. I believe communication is the cornerstone on which Customer Service depends and that leading by example speaks louder than words.I've explored both legacy and newly implemented software, then wrote guides that were integrated as official policies and compiled into a training manual. I've built software rules and macros to streamline and automate common tasks, freeing up time for other, more detail-oriented tasks. I also maintain a positive atmosphere and sense of humor in a fast-paced environment, both managing and working alongside multiple people and online platforms at 90 wpm.I have a documented history of trustworthiness, punctuality, and clear, positive communication, both on-site, and working from home. Multiple professional references and letters of recommendation are available upon request.