Nicholas Lee Email & Phone Number

New York, Ny, Us

New York, United States

- Help define the customer marketing strategy & roadmap to achieve ambitious engagement, retention,and reactivation goals- Contribute to planning and managing the customer proposition calendar to ensure the delivery of theright message, to the right customer, at the right time- Aid in improving process efficiencies and customer journeys by executing automated & triggeredmarketing campaigns

New York, New York, United States

- Support the execution of a wide variety of CRM campaigns, participating in all parts of the execution process from campaign planning to final deployment- Liaise with the creative team, project stakeholders, and agency partners to ensure that all campaign assets are available and ready for deployment on time

Jersey City, New Jersey, United States

- Communicating and interacting with FanDuel clients daily through chat, email, and phone to resolve account issues and inquiries in real-time. Currently maintaining an average of 208 contacts per week- Achieving a 90% satisfaction rate with clients over the last 4 weeks through practice of soft skills and strong passion for helping others. Current satisfaction rate exceeds company average by 20%- Actively building client relationships and site engagement by reaching 10 contacts per hour, which is 5 contacts above the department average and expectation- Promoting and executing the FanDuel brand and image the right way by upholding a 95% Quality Assurance score over the last 8 weeks

Simsbury, Connecticut, United States

- Passionately served my community during the ongoing pandemic at a family-owned supermarket in a customer service role. Assisted with overseeing Front End operations and customer satisfaction. Rewarded “Star of the Month” during December

Simsbury, Connecticut, United States

- Coordinated and executed all practices, events, and games for the 2021 freshman baseball season. Provided quality coaching, supervision, and leadership of all players

East Meadow, New York, United States

- Represented and promoted Islanders brand, while facilitating over 20 events, including Ice Tour Events, season ticket events, and retail events- Researched and reached out to 10 Long Island-based companies as potential sponsors for the Islanders Annual Children’s Foundation Golf Outing in September. Secured 3 sponsorship commitments- Supported Director of Retail and Director of Pro Shops on a daily basis to exceed program and sales goals, as well as planning youth hockey programs and general organization

Boston, Massachusetts, United States

- Sold individual game tickets, assisted clients with account issues and questions, performed ticket exchanges/compensation tickets, and represented the Boston Red Sox brand over the phone- Solved and handled ticketing issues at the ticket services window during over 30 Red Sox summer home games. Ability to solve problems cited as a strength by Ticket Services Manager- Assisted with special events throughout the summer, including season ticket relocation day, theme nights, and community relations events like “Kids Run the Bases”

Simsbury, Connecticut

- Designed inventory sheets to create an easier and more efficient filing system for equipment - Converted past season scores and statistics from paper archives to an online database - Digitally documented and researched contact information for alumni to create an alumni page- Helped create new “Hall of Fame”/Alumni website that honors past athletes and teams using statistics that date back to the 1960’s

Simsbury, Connecticut

- Scouted players and handled inventory for both the senior and junior Simsbury American Legion teams- Assisted young ball players learn fundamentals of the game and served as full time first base coach

Bachelor'S Degree, 3.37

High School Diploma, 3.6

Activities and Societies: Member of the National Honor Society for two years Member of Spanish National Honor Society Two time winner.