Relationship Officer
• Directly dealt with the bank customers and ensured that customer relations were in pristine condition.• Handled customer complaints, compliments, and suggestions and forwarded them to the management in case further action was required.• Trained new Equity bank cashiers posted in the operations division.• Filed customer receipts and packaged them into parcels that would be sent to the head office.• Monitored, followed up, and escalated cases to meet customer response commitments.• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.• Generated new business and referral clients in partnership with financial advisors and branch team.• Liaised with clients by phone, email, and text messaging to meet client needs and define expectations.• Worked with clients to address and respond to client and partnership management issues.• Maintained and built close relationships with customers through regular contact and visits.• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details, and signing up for new services.• Networked with business leaders and executives to identify clientele within the local community.