Nicholas Sanchez Email & Phone Number

Provided technical assistance to computer system users at large real estate financial and asset management services firm from original computer set-up at start-up company in 1979 to maintaining and upgrading leading-edge computer network for up to nine offices nationwide. Responsibilities:Configuration and support of Laptops/Desktops (Dell/HP/Gateway/Apple) for companyRecorded call information, diagnosis, resolution via HelpStar Ticket systemProcured of hardware and software… Show more Provided technical assistance to computer system users at large real estate financial and asset management services firm from original computer set-up at start-up company in 1979 to maintaining and upgrading leading-edge computer network for up to nine offices nationwide. Responsibilities:Configuration and support of Laptops/Desktops (Dell/HP/Gateway/Apple) for companyRecorded call information, diagnosis, resolution via HelpStar Ticket systemProcured of hardware and software for companyInstalled/maintained/updated Trend Micro anti-virus software for company Utilized Norton Ghost (v.8/10)/Microsoft SCCM for backup and imaging solutions Knowledgeable and ability to troubleshoot Windows 2000 / XP / Vista Enterprise/Windows 7 and Apple OS XInstalled/repaired/supported MS Office 2000/2003/2007Navigated through Active Directory (2000/2003; for general maintenanceCreated and administered user accounts through active directorySet up satellite offices for remote users Assisted in the maintenance and scheduling of Company backups Set up mapping, adding and sharing printer(s) within a network domainAssisted in the setup and maintenance of company servers Purchased MS/Adobe software through licensing Purchased of toner and printer suppliesKnowledgeable with remote access applicationsMaintained and supported Apple computers for internal Communications GroupCreated mailboxes and mail groups through MS ExchangeGranted access to shared drives and folders within a network domainProvided administration and support for PDA, Palm Pilots, and Blackberry devices Experienced with installation/maintenance/troubleshooting HP/Canon/Lexmark/Sharp/Xerox/Dell printers (both network and stand alone) and scanners Maintained AMAG Professional Card Key system for Company Supported external proprietary software systems WebDoczMultiDocs ExpressFannie Mae Multi-Suite Show less

Provided technical assistance to computer system users at large real estate financial and asset management services firm from original computer set-up at start-up company in 1979 to maintaining and upgrading leading-edge computer network for up to nine offices nationwide.