Nicholas Smith Email & Phone Number

Milwaukee, Wisconsin, United States

Milwaukee, Wi

• Design and develop specifications applications for products – includinginstrumentation and control hardware• Prepare documentation and installation instructions• Analyze production process/quality processes to identify improvements• Work with Production and Engineering to implement improvements in productionand/or design as needed• Organize and implement instrumentation (hardware and software) requirements• Provide system configurations for general and customer specific applications• Work as the liaison between Engineering, Production and Customer Service for allinstrumentation (hardware and software) related requirements• Work with product line engineers for custom adaptations to our products• Recommend new products and changes to existing products based upon feedbackfrom customers, evaluation of failures and/or opportunities to reduce costs• Answer questions dealing with the installation, operation, maintenance andapplication of electrical and mechanical aspects of our equipment• Assists in achieving the goals of the Company by performing other duties asassigned

Milwaukee, Wi

• Maintain relationships with current suppliers and develop new suppliers when needed• Participate in vendor selection and purchasing of the most critical goods or services• Monitor supplier quality and on-time delivery performance• Request quotes for parts and services as appropriate to improve quality/performance of suppliers• Maintain and monitor Vendor Managed Inventory (VMI)• Run MRP and process purchased orders• Negotiate terms and issue blanket orders to suppliers• Manage/prepare purchase orders for MRP and other approved purchase requisitions• Expedite purchase orders as needed for shortages and to meet delivery dates• Approve plans to work out remedies for the defective or unacceptable goods or services• Manage long lead-time components• Manage the company’s patterns and tooling• Manage the purchase of machinery, equipment, tools, raw material, services and supplies• Supervise maintenance of records of purchases, delivery dates, vendors, costs and other resources• Maintenance related to ISO SOPs and work instructions

Milwaukee, Wi

• Manage and develop Service Department personnel• Serve as escalation point for customer service issues• Provide support to customers regarding all new and existing Taylor Dynamometer equipment and software• Manage service ticket process to ensure standards are clear and followed• Monitor and analyze service initiatives to implement efficiencies• Manage lead time activities such as onsite technician scheduling, in-house product services and labor• Assist in achieving the goals of the Company by performing other duties as assigned• Manage Service Department resources

Milwaukee, Wi

• Provide support to customers regarding all new and existing Taylor Dynamometerequipment and software• Provide customers with support via phone, e-mail and internet, as well as onsite• Travel nationally/internationally to install and service Taylor Dynamometer equipment andsoftware• Train customer on safe operation and maintenance of Taylor Dynamometer equipmentand software• Investigate and prepare for onsite calls to ensure an efficient and effective service call• Document and support electronic and/or hand written records regarding customer requests, quotes, site reports, expenses and time sheets• Perform and document in-house repairs of customer equipment• Open and maintain service tickets accurately and in a timely manner• Present high standard of professional image at all times when interacting with customers• Maintain company supplied equipment in ready condition• Process replacement orders• Assist in achieving the goals of the company by performing other duties as assigned