Nicholas Smith Email & Phone Number

Manhattan, New York, United States

•Lead report for managing and improving customer satisfaction metrics, as well as post-survey response numbers.•Facilitate reduced service complaint instances and positive resolutions of all cases•Owner and administrator of the 1-800-GOT-JUNK Manhattan Instagram and Google account pages, focusing on increasing customer reviews and engagement

Baltimore, Maryland, United States

•Supervising a group of 6-8 truck teams and motivating them to achieve their goals that you set with the assistance of the business owner. •Ensuring high-quality execution for all jobs; monitoring post-job satisfaction of customers and proactively addressing any issues that arise. •Maintaining all information related to sales, estimates, job/truck, and other operational details are entered in supporting information systems, ensuring all details are accurate and up-to-date.

•Participated in peer mentorship with Mantech Inc. for project management. •Mentorship education included project management principles, business management, business analysis, financial analysis, corporate presentation, forecasting, staff and time management.

Towson, Maryland, United States

•Used Archtics to sell tickets for walk-up customers and assisted with will call.•Worked in various roles for Towson events like Football, Basketball, Volleyball, Gymnastics, Tiger Fest, Homecoming, and Baltimore Blast Games.•Coordinated and assisted management to ensure event goers got into the venue smoothly and safely.

Towson, Maryland, United States

•Worked extensively with the Interfraternity Council to develop a set of diversity standards for all fraternities on campus.•Presented weekly to the chapter on our efforts.