Nicholas Tran Email & Phone Number

Houston, Texas, United States

• Met and exceeded KPIs by over 20%, generating over $1.5M+ in revenue annually
• Setup appointments and developed sales proposals, pricing models, and presentations while creatively handling any sales objections
• Generated, developed, and maintained client relationships, while creating customer loyalty – retaining over 40% in repeat business
• Served as the primary point of contact between 100+ accounts and 30+ suppliers

United States

• Met and exceeded sales quota by 15% through expert product knowledge and recommendations
• Built and maintained client relationships, resulting in high customer satisfaction and 18 % in repeat business
• Managed the daily opening and closing duties, storefront appearance, inventory, and cash related entities
• Proficiently responded to customer questions pertaining to product and services, customer orders, deliveries, and procedures and policies

• Supervised and coached 20+ call center agents to ensure the whole team succeeded
• Implemented team training programs, resulting in a 20% increase in customer satisfaction
• Evaluated employee metrics and coached to improve performance, development, and retention
• Handled customer disputes, time critical issues, maintained time sensitive records, and created reports

• Maintained a high-volume workload within a fast-paced environment – handling 60+ customer interactions daily with professionalism and sincerity
• Actively listened to the customer concerns and inquiries while coming up with creative solutions
• Consistently met and exceeded KPIs
• Trained and mentored new employee, boosting team performance by 20%

Muncie, Indiana Area

• Responsible for managing and keeping store up to satisfaction, financial transactions, and food/drink preparation
• Trained new employees through workflow procedures, using the different machinery, and how to prepare drinks and food.
• Improve multi-tasking skills by managing and delivering multiple products to various customers
• Explained and demonstrated products while using excellent customer service

Muncie, Indiana Area

• (University Career Program)
• Managed and developed the Ball State Accounting Department's social media presence through Facebook, Instagram, LinkedIn, and Twitter
• Scheduled and curated new content and ideas for each social media channel
• Analyzed key performance indicators and other insights to search for patterns that continuously grow the departments reach and engagement
• Created and strategized a step-by-step monthly campaign to increase campus and online presence

Bachelor Of Science - Bs, Marketing, 3.14

Activities and Societies: Sigma Alpha Epsilon • Eminent Chronicler: Responsible for assisting with rituals, and taking photographs for SAE.

Bachelor Of Science, Marketing, 3.45